It’s usually not what you think – the 6.5 release error with McAfee
I’m one of the long-timers at Zone Labs, here since the first release of ZoneAlarm Pro. I’ve stuck with Zone Labs mostly because of the people – quality people who are sincerely out to make a good product.
So one of the frustrating yet inevitable issues I’ve faced over the years is trying to explain our innocence to our customers when we mess up in a world where customers are (rightfully) suspicious of a company’s every move. It was just a mistake!
The 6.5 McAfee Issue
And this brings me to the latest incarnation of this issue: the recent 6.5 release. No, we really weren’t trying to usurp McAfee antivirus by making customers uninstall McAfee before they could install their ZoneAlarm update. It wasn’t a lame marketing program (yes, we’ve been guilty of one or two of those over the years).
It was…just an error.
It happened quite simply: An incompatibility was discovered with a particular McAfee product in an overseas market, beyond the usual antivirus-to-antivirus incompatibility. A bug was logged. The problem was discussed. And a solution was decided upon: Create an install gate for ZoneAlarm antivirus products and for this particular overseas market only – a rare use case – until we can work with McAfee to fix it. Software companies deal with stuff like this all of the time, so it was no big deal. But like a great game of telephone, we ended up restricting the installation for *all* ZoneAlarm products (not just antivirus products) and for *all* markets (overseas and US).
"They’re trying to usurp McAfee! They did this on purpose. They’ll never admit it." Our userbase doesn’t use our software for nothing. They’re smart, savvy, and they demand respect and privacy. At the slightest essence of something that could possibly be construed as slyness or scheming on our part, they call us on it. And with the stunts companies out there are pulling, we don’t blame them. So we do the only thing we really can do: be open and honest, explain what happened, apologize, make it right, and leave the rest in our customers’ hands.
And nearly always, our customers (you) reward us by giving us the benefit of the doubt, often times even going up to bat for us in user forums. We appreciate it.
Oh…sorry for the inconvenience. We sincerely apologize.
Details on the fix:
The McAfee issue described above has been fixed and is available in a new version that is being released to all customers as I write this. Expect an update notification soon if you’ve not received one already.