I thought I’d share my experience with past problems trying to log into Gmail, where it seemed to hang and continually loop instead of loading my inbox.
It’s hard to know what’s causing problems like this – the browser, the Gmail service itself, other software? In one case I found the answer in Gmail’s help: It was my ZoneAlarm blocking an unallowed site (Gmail).
The solution: I simply needed to add Gmail (or rather mail.google.com) to my site list in ZoneAlarm Internet Security Suite.
It takes just a second to fix this for Gmail and other sites you log into often, so you can permanently allow cookies to be set and avoid problems logging into your accounts.
In ZoneAlarm Pro or Internet Security Suite:
- Click the Privacy tab on the left.
- Click the Site List tab at the top
- Click the Add button
- Add mail.google.com
- Click the ‘X’ under ‘Persistent Cookie Control’ for ‘mail.google.com.’
- Set the cookie control to ‘Allowed.’ It will become a green checkmark.
- Clear your browser’s cache, and log in to Gmail.
I recommend also reading Gmail help in case it gets updated with other info about this issue. Here’s what the screen looks like after you’re all set up:
Is there a solution for the free version of ZoneAlarm?
[Please go to Zone Tech Support and forums for specific help
http://www.zonelabs.com/store/content/support/support.jsp ]
the problem still happens even after changing all the settings as mentioned above. I have to turn off zonealarm to view the pages. thanks anyways
You can also fix it by going to the https://mail.google.com. It is more secure and will work with zonealarm.
sir,
here some unmake changes in my gmail web, bcz its not connected, but the server is good, pls sir what to do make the options get connect gmail am waiting for ur reply
sir,
here some unmake changes in my gmail web, bcz its not connected, but the server is good, pls sir what to do make the options get connect gmail am waiting for ur reply
only ON after vwireless connecting this problem
I have not been able to access my gmail account for over a day now. Everytime I go to the site, it is a blank page that looks like it is having difficulties. Please help, I work from that account.
a few websites that have worked before just get the white ‘cant find server’ page. they also seem to only be pages where i log in with a username and password. i deleted cookies and files but didn’t work. i dont have zone alarm or at least not that im aware of. thanks
Unhelpful article. Added to trusted zone and standard gmail still doesn’t load. Can load the dumbed-down gmail, but that’s not the point. ZoneAlarm must provide a superior solution.
Hi Nolan,
The article you’re looking at is from 2006. For assistance, please contact our support at http://www.zonealarm.com/support, or if you’d like, you can additionally seek assistance from other users at our user forum: http://www.zonealarm.com/security/en-us/community/user-forum-agreement.htm