Frequently Asked Questions:

  1. What are the major features of ZoneAlarm DataLock?
  2. Can I verify that ZoneAlarm Datalock is compatible with my computer?
  3. Tell me more about the kind of encryption that is used.
  4. Where can I purchase ZoneAlarm DataLock?
  5. Do I need to renew my purchase of DataLock each year?
  6. How will ZoneAlarm DataLock affect my every-day computer experience?
  7. Can I still work on my computer while it's encrypting?
  8. What are the password requirements?
  9. Does my Windows password protect me if my computer is stolen? And if I use it will I need to login twice?
  10. How can I get help if I have a question?

1. What are the major features of ZoneAlarm DataLock?

DataLock is a full-strength hard drive encryption product for consumers.

Features include:

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2. Can I verify that ZoneAlarm Datalock is compatible with my computer?

Run our Compatibility Test to verify that your computer has the BIOS, motherboard and operating system that is supported by ZoneAlarm DataLock.

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3. Tell me more about the kind of encryption used by DataLock.

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4. Where can I purchase ZoneAlarm DataLock?

You can purchase ZoneAlarm DataLock from our Web site (www.zonealarm.com).

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5. Do I need to renew my purchase of ZoneAlarm DataLock each year?

If you choose not to renew your ZoneAlarm DataLock product annually, it will still be fully functional. However, a small renewal fee is required for ongoing technical support of ZoneAlarm DataLock after the first year.

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6.How will ZoneAlarm DataLock affect my every-day computer experience?

You will see an encryption login screen every time you startup your computer. This login gives you secure access to your encrypted system.

As you edit and add files to your computer, they are automatically encrypted. This is invisible to you and there is nothing for you to manage.

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7. Can I still work on my computer while it's encrypting?

Yes, use your computer as you normally do. The encryption process runs in the background and is invisible to you. You can also log in, log out, and shutdown as needed at any time.

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8. What are the password requirements (how many letters, variation, etc)?

Minimum of 8 characters, using any characters you want. We recommend mixing your characters (upper and lower case, numbers, punctuation), but you are not forced to do so.

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9. Does my Windows log-in password protect me if my computer is stolen? And if I use it with ZoneAlarm DataLock, do I have to login twice?

The Windows login is easily bypassed. For example, thieves can bypass it by using a USB stick with an operating system. If you decide to keep using the Windows login with ZoneAlarm DataLock, then there will be two logins to access your computer.

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10. How can I get help if I have a question?

ZoneAlarm offers several methods of support to our user base: