Frequently Asked Questions:

1. What's new in ZoneAlarm PRO Firewall 2013?
2. What are the major features in ZoneAlarm PRO Firewall?
3. What system requirements are necessary to run ZoneAlarm PRO Firewall?
4. How do I upgrade to ZoneAlarm PRO Firewall if I'm already running an older version?
5. How can I get help if I have a question?

1. What's new in ZoneAlarm PRO Firewall 2013?

The #1 Personal Firewall just got even better:
• Do Not Track: blocks data collection companies from tracking you online. Control who receives your private data.
• Facebook Privacy Scan: checks your recent Facebook activity and alerts you to privacy concerns. Control what others can see.

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2. What are the major features included in ZoneAlarm PRO Firewall?

• Operating System (OS) firewall
• Outbound Email protection (Mailsafe)
• ZoneAlarm firewall
• Application control
• Identity protection services (US only)
• Online backup 5GB free (English only)
• Browser Security:
  • Advanced Download Protection
  • Spy site blocking
  • Do Not Track
  • Anti-phishing
  • Facebook Privacy Scan

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3. What system requirements are necessary to run ZoneAlarm PRO Firewall?

To view System Requirement, click here.

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4. How can I upgrade to ZoneAlarm PRO Firewall if I'm running an older version of ZoneAlarm PRO Firewall?

If your subscription for ZoneAlarm PRO Firewall is still active (meaning it has not expired), you are entitled to upgrade for free.

If your subscription has expired, you must purchase ZoneAlarm PRO Firewall 2013. You may install it on top of a previous version.

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5. How can I get help if I have a question?

ZoneAlarm offers several methods of support on our Support site:

• Customer Service - available to help you with purchase information, license key questions, billing, downloading issues, or refunds.
• Support Center Knowledge Base - online self service knowledge base with the most up to date answers and solutions to any of your purchasing and technical questions.
• Technical Support - with 24/7 live online chat.
• User Forum - provides users of all ZoneAlarm products the ability to share ideas and support each other. This is not an official publication of ZoneAlarm, which is not responsible for the content posted therein.
• Premium Technical Support - One-on-one Per incident support to resolve any ZoneAlarm issue and Virus, Spyware, and Malware removal and more.

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