FAQ - ZoneAlarm® Pro
     

Frequently Asked Questions:

  1. What is ZoneAlarm SocialGuard?
  2. How does it work?
  3. What system requirements are necessary to run ZoneAlarm SocialGuard?
  4. Where can I purchase ZoneAlarm SocialGuard?
  5. How can I get help if I have a question?

1. What is ZoneAlarm SocialGuard?

SocialGuard is software that provides a better way to protect your kids on Facebook. It monitors your child’s Facebook account for these dangers and can alert you immediately:

  • Cyberbullying:

    Scans private messages, status updates, and wall postings to alert you if abusive words are used in a context that implies cyberbullying.

  • Age concerns:

    Flags friends who are much older than they claim to be. Even flags adults who friend many children.

  • Dangerous and inappropriate links:

    Alerts you if dangerous or offensive links are shown to your child in Facebook messages, status updates, or wall postings.

  • Hacked account:

    Watches for signs that your child’s Facebook account may have been hacked.

  • Potential strangers:

    Alerts you when someone who may be a stranger is trying to interact with your child on Facebook.

SocialGuard does all this while preserving reasonable privacy for your child. It sends you only “red flag” data so you don’t have to personally inspect everything your child sees and does on Facebook.

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2. How does it work?

As the parent, you do not need to use Facebook in order to use SocialGuard.

Just install SocialGuard on your computer it starts working. As soon as you have your child enter their Facebook login and password, SocialGuard can begin protecting them. You child’s password only has to be entered once.

SocialGuard shows you all warnings in one place and sends you real-time email alerts so you can address dangers immediately.

To detect threats, SocialGuard is constantly scanning Facebook records with a unique algorithm. It does this remotely, regardless of where your child is using Facebook or what kind of computer or phone they are using.

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3. What system requirements are necessary to run ZoneAlarm SocialGuard?

Recommended minimum software, operating system, and hardware:

Microsoft® Windows® 7:

  • 1 GHz 32-bit processor, 1 GB RAM
  • 1 GHz 64-bit processor, 2 GB RAM

Microsoft Windows, XP SP2 or SP3, Home or Professional Edition:

  • 1 GHz 32-bit processor, 1GB RAM

Microsoft Windows Vista SP1 or SP2 :

  • 1 GHz 32-bit processor, 2 GB RAM
  • 1 GHz 64-bit processor, 4 GB RAM
  • 50MB of available hard-disk space.

Browser requirements for parent’s computer: Internet Explorer version 7 and above

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4. Where can I purchase ZoneAlarm SocialGuard?

ZoneAlarm SocialGuard is available for purchase and download from the ZoneAlarm Web site at www.zonealarm.com.

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5. How can I get help if I have a question?

ZoneAlarm offers these options:

  • Customer Service - available to help you with purchase information, license key questions, billing, downloading issues, or refunds. For 24/7 live chat assistance, go www.zonealarm.com/support and click large Customer Service image the right side of the page.
  • Technical Support – available to help you technical issues. For 24/7 live chat assistance, go www.zonealarm.com/support and click large Technical Support image on the right side of the page.
  • Support Center Knowledge Base - online self-service knowledge base with the most up to date answers and solutions to any of your purchasing and technical questions.

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