|Anti-Fraud / Anti-Spam FAQs|
1. How can I tell if Junk email is actually being filtered?
There are several ways to verify that ZoneAlarm Anti-Spam is doing its job.
1. Make sure ZoneAlarm Anti-Spam is launching correctly whenthe Outlook program is opened.
2. The amount of spam showing up in your inbox should have decreased significantly once you installed ZoneAlarm Security Suite.
3. All mail filtered by ZoneAlarm Anti-Spam is sent to one of three folders:
Check the ZoneAlarm Junk Mail folder to see if ZoneAlarm Anti-Spam has moved any mail into the folder.
Currently ZoneAlarm Anti-Spam only filters email as it enters your inbox. If you use Outlook or Outlook Express rules to send email to folders as it is received, ZoneAlarm Anti-Spam will not see the email and, therefore, will not filter it.
ZoneAlarm Anti-Spam will filter multiple email accounts as long as all the email accounts are directed to the same inbox.
Currently ZoneAlarm Anti-Spam filters one POP3 inbox. In environments with multiple POP3 accounts with multiple inboxes, only the default inbox will be filtered.
This parameter does not apply to Hotmail or IMAP accounts. The customer can have multiple accounts with their own inboxes when using Hotmail or IMAP within Outlook Express.
Currently ZoneAlarm Anti-Spam supports Hotmail only when it is used with Outlook Express. If you have a Hotmail account, add it to Outlook Express as any other email account.
ZoneAlarm Anti-Spam also supports Yahoo! through Outlook and Outlook Express when Outlook and Outlook Express are accessed using POP3. However, ZoneAlarm Anti-Spam does not presently work with the AOL client.
To view / change the number of days email sits in the ZoneAlarm Junk Mail and ZoneAlarm Challenged Mail folders, bring up the ZoneAlarm configuration screen in Outlook by clicking on the words "ZoneAlarm Options" and selecting "Configure Preferences" from the drop down menu. To access the ZoneAlarm configuration screen in Outlook Express, click on the words "ZoneAlarm Options" in the toolbar towards the upper left corner of the email client. Click on the "Settings" tab option.
Here the Junk Mail Folder Settings field allows the customer to determine the number of days that email will remain in the folders before being sent to the Deleted Items folder. The default for both folders is 180 days with a range of 1 – 10,000 days for the Junk ZoneAlarm Junk Mail folder and a range of 7 – 10,000 days for the ZoneAlarm Challenged Mail folder.
Known or suspected junk mail messages are moved to either the ZoneAlarm Junk Mail folder or the ZoneAlarm Challenged Mail folder. Fraudulent messages are sent to the ZoneAlarm Fraudulent Mail folder.
The ZoneAlarm Junk folder contains all email ZoneAlarm Anti-Spam has determined to be spam.
The ZoneAlarm Anti-Spam Challenged folder holds all email that ZoneAlarm Anti-Spam has challenged. Once an accurate response to an email challenge is received, the original email is delivered to the inbox.
Using the Settings panel, the customer is able to determine how long mail stays in both of these folders before being sent to the Deleted Items folder. The default is 180 days.
The ZoneAlarm Fraudulent Mail folder contains all email ZoneAlarm Anti-Spam has detected as fraud. ZoneAlarm strongly recommends that the customer does not reply to these messages directly.
ZoneAlarm Anti-Spam works with Microsoft Outlook 2000, 2002(XP), 2003 and Outlook Express 5.0, 5.5 and 6.0. ZoneAlarm Anti-Spam is compatible with Hotmail, MSN, and other email systems when used with Outlook Express.
ZoneAlarm Anti-Spam is IMAP compatible if used within Outlook Express.
ZoneAlarm Anti-Spam is not IMAP compatible when using Outlook.
Currently ZoneAlarm Anti-Spam supports the English version of Outlook and Outlook Express.
Currently ZoneAlarm Anti-Spam will only filter email entering the inbox.
Mail forwarding requires that an actual email address must exist and that the SMTP settings are known (and whether it requires password authentication).
If the test email is not successful, verify that the "My server requires authentication" box is not checked if it does not actually require a password.
Verify that the SMTP server name settings are correct (check with the ISP if not sure).
All mail filtered by ZoneAlarm Anti-Spam is sent to one of three folders: the ZoneAlarm Anti-Spam Challenged Mail folder, the ZoneAlarm Anti-Spam Junk folder and the ZoneAlarm Fraudulent Mail folder. If any of these folders have accidentally been removed, just restart Outlook or Outlook Express to get them back.
ZoneAlarm Anti-Spam supports Outlook in both its connected and offline modes. To enable ZoneAlarm Anti-Spam for working offline, first configure the two ZoneAlarm Anti-Spam mail folders installed by the product to be available both online and offline (they default to being available only when online).
Once this is done, the ZoneAlarm Anti-Spam filters will work when Outlook is launched in its offline mode.
Undoing is easy. When the Junk button is clicked, the message is moved to the ZoneAlarm Junk Mail folder. To undo, select the email in the ZoneAlarm Junk Mail folder and click on Un-Junk. This will move the email to the inbox, remove the email address from the block list, and add it to the allow list.
If spam is received from an address that is blocked, verify that the address is not listed on the People Allowed list or the domain listed on the Companies Allowed list.
Check this by clicking on the ZoneAlarm Options button in the ZoneAlarm Toolbar for Outlook Express, and by clicking on the ZoneAlarm Options button in Outlook and selecting "Configure Preferences". Check for the email address and/or domain under the "People" and "Companies" allow and block tabs.
Privacy is extremely important to us. None of the email (legitimate or Junk) ever leaves your computer without permission.
When an email is identified as Junk by clicking on the Junk Button, the email message is moved to the private Junk folder on the computer. ZoneAlarm then creates a set of thumbprints (irreversible signatures) that are used to look for other similar spam in the user community. Thumbprints do not contain any personally identifiable information, thus ensuring that the email messages are completely private.
To disable ZoneAlarm Anti-Spam in Outlook Express (but not Outlook), use the following process:
Note: The "Junk Mail Filter" screen in the ZoneAlarm Security Suite Control Center" will display "off" even
To disable ZoneAlarm Anti-Spam in Outlook (but not Outlook Express), use the following process:
Note: The "Junk Mail Filter" screen in the "ZoneAlarm Security Suite Control Center" will display "on" even though the Outlook email client WILL NOT be filtering junk mail and the Outlook Express client WILL be filtering.
Use when an application has been / was disabled and previous email needs to be scanned and sorted. By marking the e-mails as unread, closing Outlook, and then deleting the appropriate file, a re-scan can be forced.
On initial installation, contacts listed in the email client are loaded into the allowed (white) list.
These contacts will only be added on initial startup. It is strongly recommended to "accept" this on installation so the process can complete. In order to add contacts after installation, the application will need to be uninstalled and reinstalled.
ZoneAlarm Anti-Spam will forward filtered mail to a wireless device as long as the wireless device has a valid email address associated with it. Attachments will not be forwarded to the wireless device.
Click on the ZoneAlarm Options button in the ZoneAlarm Toolbar for Outlook Express, or click on the ZoneAlarm Options button in Outlook and select "Configure Preferences".