FAQ - ZoneAlarm Plus
ZoneAlarm Plus FAQs

1. Why is ZoneAlarm discontinuing its ZoneAlarm® Plus product?
2. What do I need to do?
3. How do I get a license key for the free upgrade?
4. What happens if I bought ZoneAlarm Plus within the past month?
5. Will I still be able to get help if I need it?
6. What are my options for customer support?
7. Will there be updates to the product?
8. What happens if I encounter a bug?
9. What are my options if I use ZoneAlarm Plus?
10. What other products are available to me from ZoneAlarm?
11. Will there be any changes to the product?
12. What happens to my current subscription?
13. What happens if my subscription recently expired or will expire soon?
14. What happens if I purchased the Extended Download, Back-up Disk, or one of the other partner products that ZoneAlarm sells?

1. Why is Zone Labs discontinuing its ZoneAlarm® Plus product?

ZoneAlarm is introducing new products that provide even better security in response to customer demand for more feature-rich security solutions. We will be focusing our resources on additional protective features in ZoneAlarm® Pro, as well as our comprehensive security solution for consumers and small businesses, ZoneAlarm® Security Suite.

2. What do I need to do?

As a ZoneAlarm Plus customer, you have two options:

A. Upgrade to ZoneAlarm Pro 5.0 (free for users with a valid subscription)
B. Remain with your current version of ZoneAlarm Plus

Option A — Upgrade to ZoneAlarm Pro (Free)
You may upgrade to ZoneAlarm Pro 5.0 for free. Some of the new features in ZoneAlarm Pro 5.0 include ensuring antivirus software is current, recommendations for the Program Advisor Alerts (to help take the guesswork out of deciding whether to let a program access the Internet), and identity protection. ZoneAlarm Pro also comes with an ad blocking feature and a cookie control setting. These features can be turned off if you decide this functionality is not required.

Option B — Remain with ZoneAlarm Plus
You may choose to remain using your current version of ZoneAlarm Plus. Nothing will change if you choose this option. ZoneAlarm will not be updating this product in the future, but we will continue to provide Instant Support for current subscribers, which includes Web form support, and Web site FAQs for all users.

Once your subscription has expired, you may purchase one of our other products, or continue using ZoneAlarm Plus (please note that ZoneAlarm will not be updating ZoneAlarm Plus as of May 24, 2004).

If you decide to keep your existing version of ZoneAlarm Plus, we suggest you turn your "Check for Update" to manual mode so that you will not be prompted to download ZoneAlarm Pro 5.0.

To do this, open the ZoneAlarm Plus user interface > go to the Overview section (left column) > then click on the Preferences tab (within the Overview panel). Under the sub-head "Check for Updates", click button next to "Manually", then click "OK" in the pop-up window and close the ZoneAlarm Plus user interface.

3. How do I get a license key for the free upgrade?

If you choose the free upgrade to ZoneAlarm Pro 5.0, you will not need a new license key. However, you must wait to receive the ZoneAlarm "Check for Update" notice, which will be activated in mid-June. Only users with valid subscriptions will be able to install ZoneAlarm Pro 5.0 for free.

When you receive the "Check for Update" notice, which looks like the screen below, make sure the Update Now radio button is highlighted, then click OK.

You will be taken to a landing page that will provide you with the link to install ZoneAlarm Pro 5.0.

4. What happens if I bought ZoneAlarm Plus within the past month?

If you purchased ZoneAlarm Plus in the past month, you are eligible to upgrade to ZoneAlarm Pro for free. If you do not wish to upgrade to ZoneAlarm Pro, you may continue to use ZoneAlarm Plus for the duration of your subscription. Technical support is available to you while your subscription is still valid. Web site FAQs are available once your subscription has expired.

5. Will I still be able to get help if I need it?

As long as your subscription is valid, you will be able to obtain assistance by using our free Instant Support (Web-based Technical Support Agent) that includes Web form support, or our premium phone support ($2.95/minute fee). Once your subscription is no longer valid, your help resources will include: ZoneAlarm Online Self-help support, online community forum, and premium phone support.

6. What are my options for customer support?

You have several options for customer support depending on whether your ZoneAlarm Plus subscription is valid.

If you have a valid subscription, you may choose between ZoneAlarm's Instant Support, a free Web-based Technical Support agent that includes Web form support, or ZoneAlarm's premium phone support ($2.95/minute). The Instant Support agent is very knowledgeable and can provide you with expert information without you having to wait for an email response to your request. Instant Support can assist you with questions in these areas:

  • System Issues.
  • Product Features.
  • Connectivity (Internet or network access with ZoneAlarm running).
  • Installation and License Keys (new installs, updates, and upgrades).
  • Internet and third-party application issues.

And when the Instant Support agent is not able to answer your question(s), you will be given the
opportunity to contact customer care via a Web form.

Premium phone support is also available for $2.95 per minute (no charge until you begin speaking with a technician).

7. Will there be updates to the product?

ZoneAlarm will not be updating ZoneAlarm Plus as of May 24, 2004.

Users with valid subscriptions are also encouraged to upgrade to ZoneAlarm Pro 5.0 for free.

8. What happens if I encounter a bug?

ZoneAlarm will not be issuing bug fixes to ZoneAlarm Plus unless the bug is known to cause holes or vulnerabilities for all users of ZoneAlarm Plus. Reported bugs will be looked into, but only items that would compromise a computer's protection will be investigated. We encourage users to upgrade to ZoneAlarm Pro.

9. What are my options if I use ZoneAlarm Plus?

As a ZoneAlarm Plus customer with a valid subscription, you have two options:

A. Upgrade to ZoneAlarm Pro 5.0 (Free)
B. Remain with your current version of ZoneAlarm Plus

Option A — Upgrade to ZoneAlarm Pro (Free)
You may upgrade to ZoneAlarm Pro 5.0 for free. Some of the new features in ZoneAlarm Pro 5.0 include ensure antivirus software is current, recommendations for the Program Advisor Alerts (to help take the guesswork out of deciding whether to let a program access the Internet), and identity protection. ZoneAlarm Pro also comes with an ad blocking feature and a cookie control setting. These features can be turned off if you decide this functionality is not required.

Option B — Remain with ZoneAlarm Plus
You may choose to remain using your current version of ZoneAlarm Plus. Nothing will change if you choose this option. ZoneAlarm will not be updating this product in the future, but we will continue to provide Instant Support for current subscribers, which includes Web form support, and Web site FAQs for all users.

Once your subscription has expired, you may purchase one of our other products, or continue using ZoneAlarm Plus (please note that ZoneAlarm will not be updating ZoneAlarm Plus as of May 24, 2004).

If you decide to keep your existing version of ZoneAlarm Plus, we suggest you turn your "Check for Update" to manual mode so that you will not be prompted to download ZoneAlarm Pro 5.0.

To do this, open the ZoneAlarm Plus user interface > go to the Overview section (left column) > then click on the Preferences tab (within the Overview panel). Under the sub-head "Check for Updates", click button next to "Manually", then click "OK" in the pop-up window and close the ZoneAlarm Plus user interface.

10. What other products are available to me from ZoneAlarm?

ZoneAlarm offers a wide variety of security products. Following is a brief description of each. For more information on a specific product, please click the product name.

ZoneAlarm Security Suite — All-in-one PC Security. Includes our advanced firewall, antivirus, instant messaging security, Web site monitoring, privacy protection, ad blocking, cache cleaner, and more.

ZoneAlarm Pro (free upgrade to ZoneAlarm Plus users with valid subscription) — Advanced Firewall and Privacy Protection. Includes firewall with Hacker ID feature, and privacy protection with ID Lock which guards your personal information from being sent from your PC without your permission.

Zonealarm PRO Antivirus + Firewall — Protection for You and Your PC. Includes firewall and antivirus
protection.

ZoneAlarm Free Firewall — Firewall Protection for Your PC. Includes our award-winning firewall to keep hackers out of your computer.

11. Will there be any changes to the product?

ZoneAlarm will not be making any changes to ZoneAlarm Plus. The last release of the product is version 4.5.594.000.

12. What happens to my current subscription?

Nothing will happen to valid subscriptions.

You may also opt to upgrade to ZoneAlarm Pro for free as long as you have a valid subscription.

13. What happens if my subscription recently expired or will expire soon?

If your subscription has recently expired (past 30 days), or will be expiring soon (within the next 30 days), you may purchase one of our other products including ZoneAlarm Security Suite, ZoneAlarm Pro*, or Zonealarm PRO Antivirus + Firewall. Please click the "Renew" button (Overview panel | "Product Info") within your product for information on our other products and special pricing for continuing as a ZoneAlarm customer.

*You may upgrade to ZoneAlarm Pro for free for the duration of your subscription. However, once your subscription expires, you will not be eligible for the free ZoneAlarm Pro upgrade.

14. What happens if I purchased the Extended Download, Back-up Disk, or one of the other partner products that ZoneAlarm sells?

If you included the Extended Download or Back-up Disk from ZoneAlarm with your ZoneAlarm Plus purchase, you may continue to use these products and either upgrade for free to ZoneAlarm Pro (no Extended Download or Back-up Disk will be provided for the free upgrade), or continue using ZoneAlarm Plus.