FAQ - ZoneAlarm Pro with Web Filtering
ZoneAlarm Pro with Web Filtering FAQs

1. Why is ZoneAlarm discontinuing its ZoneAlarm Pro with Web Filtering product?
2. What do I need to do?
3. How do I get a license key for the free upgrade?
4. What happens if I bought ZoneAlarm Pro with Web Filtering within the past month?
5. Will I still be able to get help if I need it?
6. What are my options for customer support?
7. Will there be updates to the product?
8. What happens if I encounter a bug?
9. What are my options if I use ZoneAlarm Pro with Web Filtering?
10. What other products are available to me from Zone Labs?
11. Will there be any changes to the product?
12. What happens to my current subscription?
13. What happens if my subscription recently expired or will expire soon?
14. What happens if I purchased the Extended Download, Back-up Disk, or one of the other partner products that ZoneAlarm sells?

1. Why is Zone Labs discontinuing its ZoneAlarm Pro with Web Filtering product?

As of May 24, 2004, ZoneAlarm is now including the Web Filtering feature in a new product called ZoneAlarm Security Suite. ZoneAlarm Security Suite is an all-in-one PC security solution that provides everything you need to protect your computer.

ZoneAlarm continually evaluates product offerings to ensure that features and services address current and future customer needs. Due to the increase and severity of virus outbreaks and threats, we have decided to include the Web Filtering feature in a product that encompasses complete Internet security.

We will continue to provide support for ZoneAlarm Pro with Web Filtering users with a valid subscription through November 2005.

2. What do I need to do?

As a ZoneAlarm Pro with Web Filtering customer, you have two options:

A. Upgrade to ZoneAlarm with Security Suite (free for users with a valid subscription)
B. Remain with your current version of ZoneAlarm Pro with Web Filtering

Option A — Upgrade to ZoneAlarm Security Suite (Free)
ZoneAlarm Security Suite is an all-in-one PC security solution. Protect your computer from cybercriminals, viruses, and spies, while protecting yourself with privacy features such as cookie control and cache cleaner. ZoneAlarm Security Suite includes a firewall, antivirus, web site control, instant messaging encryption, ad blocking, and more. An easy-to-use set up and user interface allows you the flexibility to use only the features you need.

Option B — Remain with ZoneAlarm Pro with Web Filtering
You may choose to continue using your current version of ZoneAlarm Pro with Web Filtering. Nothing will change if you choose this option. ZoneAlarm will not be updating this product in the future, but we will continue to provide Instant Support, which includes Web form support, for users with valid subscriptions, and Web site FAQs support for all users.

Once your subscription has expired, you may purchase one of our other products, or continue using ZoneAlarm Pro with Web Filtering (please note that ZoneAlarm will not be updating ZoneAlarm Pro with Web Filtering as of May 24, 2004, and that the Web Filtering feature will automatically shut off when your subscription expires.)

If you decide to keep your existing version of ZoneAlarm Pro with Web Filtering, we suggest you turn your "Check for Update" to manual mode so that you will not be prompted to download ZoneAlarm Security Suite.

To do this, open the ZoneAlarm user interface > go to the Overview section (left column) > then click on the Preferences tab (within the Overview panel). Under the sub-head "Check for Updates", click button next to "Manually", then click "OK" in the pop-up window and close the ZoneAlarm user interface.

3. How do I get a license key for the free upgrade?

If you choose the free upgrade to ZoneAlarm Pro 5.0, you will not need a new license key. However, you must wait to receive the ZoneAlarm "Check for Update" notice, which will be activated in mid-June. Only users with valid subscriptions will be able to install ZoneAlarm Pro 5.0 for free.

When you receive the "Check for Update" notice, which looks like the screen below, make sure the Update Now radio button is highlighted, then click OK.

You will be taken to a landing page that will provide you with the link to install ZoneAlarm Pro 5.0.

4. What happens if I bought ZoneAlarm Pro with Web Filtering within the past month?

If you purchased ZoneAlarm Pro with Web Filtering within the past month, you are eligible to upgrade to ZoneAlarm Security Suite for free.

If you do not wish to upgrade to ZoneAlarm Security Suite, you may continue to use ZoneAlarm Pro with Web Filtering. Technical support is available to you while your subscription is still valid. Web site FAQs are available once your subscription has expired.

5. Will I still be able to get help if I need it?

As long as your subscription is valid, you will be able to obtain assistance by using our free Instant Support (Web-based Technical Support Agent) that includes Web form support, or our premium phone support ($2.95/minute fee). Once your subscription is no longer valid, your help resources will include: ZoneAlarm Online Self-help support, online community forum, and premium phone support.

6. What are my options for customer support?

You have several options for customer support depending on whether your ZoneAlarm Pro with Web Filtering subscription is valid.

If you have a valid subscription, you may choose between ZoneAlarm's Instant Support, a free Web-based Technical Support agent, or ZoneAlarm's premium phone support ($2.95/minute). The Instant Support agent is very knowledgeable and can provide you with expert information without you having to wait for an email response to your request. Instant Support can assist you with questions in these areas:

  • System Issues.
  • Product Features.
  • Connectivity (Internet or network access with ZoneAlarm running).
  • Installation and License Keys (new installs, updates, and upgrades).
  • Internet and third-party application issues.

And when the Instant Support agent is not able to answer your question(s), you will be given the opportunity to contact customer care via a Web form.

Premium phone support is also available for $2.95 per minute (no charge until you begin speaking with a technician).

7. Will there be updates to the product?

ZoneAlarm will not be updating ZoneAlarm Pro with Web Filtering after May 24, 2004.

Users with valid subscriptions are also encouraged to upgrade to ZoneAlarm Security Suite for free.

8. What happens if I encounter a bug?

ZoneAlarm will not be issuing bug fixes to ZoneAlarm Pro with Web Filtering unless the bug is known to cause serious holes or vulnerabilities for all users of ZoneAlarm Pro with Web Filtering. Reported bugs will be looked into, but only items that would cause a computer to be compromised will be investigated. We encourage users to upgrade to ZoneAlarm Security Suite.

9. What are my options if I use ZoneAlarm Pro with Web Filtering?

As a ZoneAlarm Pro with Web Filtering customer (with a valid subscription), you have two options:

A. Upgrade to ZoneAlarm Security Suite (free for users with a valid subscription)
B. Remain with your current version of ZoneAlarm Pro with Web Filtering

Option A — Upgrade to ZoneAlarm Security Suite (Free)
ZoneAlarm Security Suite is an all-in-one PC security solution. Protect your computer from cybercriminals, viruses, and spies, while protecting yourself with privacy features such as cookie control and cache cleaner. ZoneAlarm Security Suite includes a firewall, antivirus, Web Filtering, instant messaging encryption, ad blocking, and more. And easy-to-use set up and user interface allows you the flexibility to use only the features you need.

Option B — Remain with ZoneAlarm Pro with Web Filtering
You may choose to continue using your current version of ZoneAlarm Pro with Web Filtering. Nothing will change if you choose this option. ZoneAlarm will not be updating this product in the future, but we will continue to provide Instant Support (that includes Web form support) for users with valid subscriptions, and Web site FAQs for all users.

Once your subscription has expired, you may purchase one of our other products, or continue using ZoneAlarm Pro with Web Filtering (please note that ZoneAlarm will not be updating ZoneAlarm Pro with Web Filtering as of May 24, 2004, and that the Web Filtering feature will automatically shut off when your subscription expires.)

If you decide to keep your existing version of ZoneAlarm Pro with Web Filtering, we suggest you turn your "Check for Update" to manual mode so that you will not be prompted to download ZoneAlarm Security Suite.

To do this, open the ZoneAlarm user interface > go to the Overview section (left column) > then click on the Preferences tab (within the Overview panel). Under the sub-head "Check for Updates", click button next to "Manually", then click "OK" in the pop-up window and close the ZoneAlarm user interface.

10. What other products are available to me from ZoneAlarm?

ZoneAlarm offers a wide variety of security products. Following is a brief description of each. For more information on a specific product, please click the product name.

ZoneAlarm Security Suite — All-in-one PC Security. Includes our advanced firewall, antivirus, instant messaging security, Web site monitoring, privacy protection, ad blocking, cache cleaner, and more.

ZoneAlarm Pro (free upgrade to ZoneAlarm Plus users with valid subscription) — Advanced Firewall and Privacy Protection. Includes firewall with Hacker ID feature, and privacy protection with ID Lock which guards your personal information from being sent from your PC without your permission.

ZoneAlarm Antivirus — Protection for You and Your PC. Includes firewall and antivirus
protection.

ZoneAlarm Free Firewall — Firewall Protection for Your PC. Includes our award-winning firewall to keep hackers out of your computer.

11. Will there be any changes to the product?

ZoneAlarm will not be making any changes to ZoneAlarm Pro with Web Filtering. The last release of the product is version 4.5.594.000.

12. What happens to my current subscription?

Nothing will happen to valid subscriptions. You may continue using ZoneAlarm Pro with Web Filtering.

You may also opt to upgrade to ZoneAlarm Security Suite as long as you have a valid subscription.

13. What happens if my subscription recently expired or will expire soon?

If your subscription has recently expired (past 30 days) or will be expiring soon (within the next 30 days), you may purchase one of our other products including ZoneAlarm Security Suite, ZoneAlarm Pro or Zonealarm PRO Antivirus + Firewall. Please click the "Renew" button (Overview panel | "Product Info") within your product for information on our other products and special pricing for continuing as a ZoneAlarm customer.

14. What happens if I purchased the Extended Download, Back-up Disk, or one of the other partner products that ZoneAlarm sells?

If you included the Extended Download or Back-up Disk from ZoneAlarm with your ZoneAlarm Pro with Web Filtering purchase, you may continue to use these products and either upgrade for free to ZoneAlarm Security Suite, or continue to using ZoneAlarm Pro with Web Filtering.