1. I’m missing some features in Zonealarm PRO Antivirus + Firewall for Vista.
2. My license key is not being accepted by Zonealarm PRO Antivirus + Firewall for Vista.
3. Does Zonealarm PRO Antivirus + Firewall monitoring feature recognize my antivirus software?
4. How often does ZoneAlarm look for virus updates?

1. I’m missing some features in Zonealarm PRO Antivirus + Firewall for Vista

Due to the different needs and functionality of the Vista operating system, some features and functionality on 2000/XP may differ on Vista.

The following secondary features were removed in Zonealarm PRO Antivirus + Firewall 7.1 to focus on providing a security-specific solution for Vista. Some of these features may be provided in future versions for Vista customers or are currently part of the Vista operating system.

• MailSafe/Email Security

2. My license key is not being accepted by Zonealarm PRO Antivirus + Firewall for Vista.

If you are typing your license key into the product, this could lead to problems. We suggest that you copy and paste the license key.

Be sure to COPY the entire license key (from your emailed invoice or other electronic source), and then PASTE it into the product in the following areas:

Open the ZoneAlarm client and click on the Overview Panel; then click on the Product Info Tab, and click on the Change Lic. key button. Be sure to COPY the entire license key, and then PASTE into just the first field - it will automatically expand to fill all fields. Click at the end of the letters of the first field, and then backspace until all the letters are gone, and then PASTE. Click on the 'Apply' button, and you should get a dialog indicating the key was updated successfully.

OR

If you have recently installed ZoneAlarm, you can do this from the 'I Already Own It' box from the white trial screen when it shows up on boot. Again, simply COPY the entire key, and then PASTE it into just the first field.

If you continue to have problems, click here to contact Customer Service.

3. Does Zonealarm PRO Antivirus + Firewall monitoring feature recognize my antivirus software?

Currently, the Antivirus Monitoring feature will recognize the following antivirus products:

SYMANTEC

• Norton Internet Security 2005
• Norton AntiVirus 2005
• Norton Internet Security Pro 2004
• Norton AntiVirus Pro 2004
• Norton Internet Security 2003
• Norton AntiVirus/AntiVirus Pro 2003
• Norton AntiVirus 2002

MCAFEE

• Internet Security 2005
• VirusScan 2005
• VirusScan ASAP
• Internet Security 2004
• VirusScan/VirusScan Pro 2004
• Internet Security 2003
• VirusScan/VirusScan Pro 7
• VirusScan Pro 6

TREND MICRO

• Pc-cillin Internet Security 2005
• Pc-cillin Internet Security 2004
• Pc-cillin 2003
• Pc-cillin 2002

COMPUTER ASSOCIATES

• eTrust EZ Antivirus 7
• eTrust EZ Antivirus 6.0
• eTrust EZ Antivirus 6.1
• eTrust EZ Antivirus 6.2

The Antivirus Monitoring feature is designed to keep your computer safe by detecting installed antivirus software products and alerting you to lapses in protection. This feature can be considered a second line of defense—in the event your antivirus auto update feature has been disabled, we will notify you that there is an update for your antivirus program available.

4. How often does ZoneAlarm look for virus updates?

ZoneAlarm looks for virus updates immediately after installation and on a daily basis after installation.