Hot Issues - ZoneAlarm Internet Security Suite for Vista
Hot Issues - ZoneAlarm Internet Security Suite for Vista

1. I’m missing some features in ZoneAlarm Internet Security Suite for Vista.
2. My license key is not being accepted by ZoneAlarm Security Suite for Vista.
3. Does ZoneAlarm antivirus monitoring feature recognize my antivirus software?
4. How often does ZoneAlarm look for virus and spyware updates?
5. Why do other anti-spyware products detect different spyware than ZoneAlarm?
6. How can I report suspected and false positive spyware or provide feedback about spyware detections to ZoneAlarm?

1. I’m missing some features in ZoneAlarm Internet Security Suite for Vista

Due to the different needs and functionality of the Vista operating system, some features and functionality on 2000/XP may differ on Vista.

The following secondary features were removed in ZoneAlarm Security Suite 7.1 to focus on providing a security-specific solution for Vista.  Some of these features may be provided in future versions for Vista customers or are currently part of the Vista operating system.

  • Spy Site Blocking
  • Privacy Protection
  • IM Protection
  • Parental Control
  • MailSafe/Email Security
  • ID Lock

2. My license key is not being accepted by ZoneAlarm Security Suite for Vista.

If you are typing your license key into the product, this could lead to problems. We suggest that you Copy and paste the license key.

Be sure to COPY the entire license key (from your emailed invoice or other electronic source), and then PASTE it into the product in the following areas:

Open the ZoneAlarm client and click on the Overview Panel; then click on the Product Info Tab, and click on the Change Lic. key button. Be sure to COPY the entire license key, and then PASTE into just the first field - it will automatically expand to fill all fields. Click at the end of the letters of the first field, and then backspace until all the letters are gone, and then PASTE. Click on the 'Apply' button, and you should get a dialog indicating the key was updated successfully.

OR

If you have recently installed ZoneAlarm, you can do this from the 'I Already Own It' box from the white trial screen when it shows up on boot. Again, simply COPY the entire key, and then PASTE it into just the first field.

If you continue to have problems, click here to contact Customer Service.

3. Does ZoneAlarm antivirus monitoring feature recognize my antivirus software?

Currently, the Antivirus Monitoring feature will recognize the following antivirus products:

SYMANTEC

  • Norton Internet Security 2005
  • Norton AntiVirus 2005
  • Norton Internet Security Pro 2004
  • Norton AntiVirus Pro 2004
  • Norton Internet Security 2003
  • Norton AntiVirus/AntiVirus Pro 2003
  • Norton AntiVirus 2002

MCAFEE

  • Internet Security 2005
  • VirusScan 2005
  • VirusScan ASAP
  • Internet Security 2004
  • VirusScan/VirusScan Pro 2004
  • Internet Security 2003
  • VirusScan/VirusScan Pro 7
  • VirusScan Pro 6

TREND MICRO

  • Pc-cillin Internet Security 2005
  • Pc-cillin Internet Security 2004
  • Pc-cillin 2003
  • Pc-cillin 2002

COMPUTER ASSOCIATES

  • eTrust EZ Antivirus 7
  • eTrust EZ Antivirus 6.0
  • eTrust EZ Antivirus 6.1
  • eTrust EZ Antivirus 6.2

The Antivirus Monitoring feature is designed to keep your computer safe by detecting installed antivirus software products and alerting you to lapses in protection. This feature can be considered a second line of defense – in the event your antivirus auto update feature has been disabled, we will notify you that there is an update for your antivirus program available.

4. How often does ZoneAlarm look for virus and spyware updates?

ZoneAlarm looks for virus and spyware updates immediately after installation and on a daily basis after installation.

5. Why do other anti-spyware products detect different spyware than ZoneAlarm?

Anti-spyware products work in a similar manner to antivirus products. They maintain a library of spyware filenames and registry keys, and search for and remove them from your computer. Since there is not an industry standard method for identifying and removing spyware, each anti-spyware product uses their own approach which yields different results.

In addition to detecting and removing spyware, and unlike most other anti-spyware products, ZoneAlarm's anti-spyware can prevent spyware from ever reaching your computer. Prevention is critical for fighting spyware; because once spyware is installed on your computer, damage to the computer, other programs and the user's identity is often already done. In addition, it is much more difficult to remove installed spyware, than to prevent spyware from being installed.

6. How can I report suspected and false positive spyware or provide feedback about spyware detections to ZoneAlarm?

ZoneAlarm works around the clock to provide our customers with the most up to date spyware protection. DefenseNet, which is an early warning system that gathers data from the ZoneAlarm user community on the latest spyware outbreaks, is one of many methods we use to identify new spyware threats. To report spyware threats to ZoneAlarm, please follow the instructions below:

If you would like to send feedback about spyware detections or if you have detected false positive spyware (a legitimate program that ZoneAlarm classifies as spyware) please report it to ZoneAlarm at spyware-feedback@checkpoint.com

Please email suspected spyware/malware to ZoneAlarm at newvirus@kaspersky.com

To create a password protected ZIP file using WinZip:

Use one of the following methods to send a malicious file in a password protected zip archive to newvirus@kaspersky.com

Windows XP default compression program:

  1. Right click on the file you would like to include in the zip file, select "WinZip | Add to Zip file..."
  2. Select "Send To" and then "Compressed (zipped) Folder". This will create the zip file.
  3. Double-click the zip file.
  4. Select "File" and then "Add a password".
  5. Set the password to: infected.
  6. Send an email to newvirus@kaspersky.com with the zip file as an attachment.
WinZip application:

  1. Right click on the file you would like to include in the zip file.
  2. Select "WinZip | Add to Zip file..."
  3. In the WinZip dialogue box, click the "Add" button to add the file.
  4. In the same WinZip dialogue box, select the "Encrypt" option.
  5. Click OK for the WinZIP Caution pop-up.
  6. Enter and re-enter infected as the password in the "Encrypt" dialogue box and click OK
  7. Close WinZip.
  8. Send an email to newvirus@kaspersky.com with the zip file as an attachment.

Please do not send spyware/malware samples if you feel you cannot do so safely or if it will increase the risk of infection or damage to your system. Do not email this file to others as it could be malicious.