|Hot Issues - ZoneAlarm Internet Security Suite for Vista|
1. I’m missing some features in ZoneAlarm Internet Security Suite for Vista.
Due to the different needs and functionality of the Vista operating system, some features and functionality on 2000/XP may differ on Vista.
The following secondary features were removed in ZoneAlarm Security Suite 7.1 to focus on providing a security-specific solution for Vista. Some of these features may be provided in future versions for Vista customers or are currently part of the Vista operating system.
If you are typing your license key into the product, this could lead to problems. We suggest that you Copy and paste the license key.
Be sure to COPY the entire license key (from your emailed invoice or other electronic source), and then PASTE it into the product in the following areas:
Open the ZoneAlarm client and click on the Overview Panel; then click on the Product Info Tab, and click on the Change Lic. key button. Be sure to COPY the entire license key, and then PASTE into just the first field - it will automatically expand to fill all fields. Click at the end of the letters of the first field, and then backspace until all the letters are gone, and then PASTE. Click on the 'Apply' button, and you should get a dialog indicating the key was updated successfully.
If you have recently installed ZoneAlarm, you can do this from the 'I Already Own It' box from the white trial screen when it shows up on boot. Again, simply COPY the entire key, and then PASTE it into just the first field.
If you continue to have problems, click here to contact Customer Service.
Currently, the Antivirus Monitoring feature will recognize the following antivirus products:
The Antivirus Monitoring feature is designed to keep your computer safe by detecting installed antivirus software products and alerting you to lapses in protection. This feature can be considered a second line of defense – in the event your antivirus auto update feature has been disabled, we will notify you that there is an update for your antivirus program available.
ZoneAlarm looks for virus and spyware updates immediately after installation and on a daily basis after installation.
Anti-spyware products work in a similar manner to antivirus products. They maintain a library of spyware filenames and registry keys, and search for and remove them from your computer. Since there is not an industry standard method for identifying and removing spyware, each anti-spyware product uses their own approach which yields different results.
In addition to detecting and removing spyware, and unlike most other anti-spyware products, ZoneAlarm's anti-spyware can prevent spyware from ever reaching your computer. Prevention is critical for fighting spyware; because once spyware is installed on your computer, damage to the computer, other programs and the user's identity is often already done. In addition, it is much more difficult to remove installed spyware, than to prevent spyware from being installed.
ZoneAlarm works around the clock to provide our customers with the most up to date spyware protection. DefenseNet, which is an early warning system that gathers data from the ZoneAlarm user community on the latest spyware outbreaks, is one of many methods we use to identify new spyware threats. To report spyware threats to ZoneAlarm, please follow the instructions below:
If you would like to send feedback about spyware detections or if you have detected false positive spyware (a legitimate program that ZoneAlarm classifies as spyware) please report it to ZoneAlarm at firstname.lastname@example.org
Please email suspected spyware/malware to ZoneAlarm at email@example.com
To create a password protected ZIP file using WinZip:
Please do not send spyware/malware samples if you feel you cannot do so safely or if it will increase the risk of infection or damage to your system. Do not email this file to others as it could be malicious.