Technical Support

ZoneAlarm Anti-Spyware

ZoneAlarm Anti-Spyware has been discontinued. ZoneAlarm Anti-Spyware will be supported, but at time of renewal, you will be renewed and upgraded to ZoneAlarm Pro. If you are a current user of ZoneAlarm Anti-Spyware, you can switch to ZoneAlarm Pro for free just by using your current license key.

  1. Why is ZoneAlarm discontinuing its ZoneAlarm® Anti-Spyware standalone product?
  2. How do I switch from Anti-Spyware to Pro for free?
  3. What do I need to do?
  4. What do I need to do?
  5. Will there be updates to the product?
  6. What happens if I encounter a bug?
  7. What other products are available to me from ZoneAlarm?
  8. Will there be any changes to the product?
  9. What happens if my subscription recently expired or will expire soon?
  10. What happens if I purchased the Extended Download, Back-up Disk, or one of the other partner products that ZoneAlarm sells?
  11. Support Resources

1. Why is ZoneAlarm discontinuing its ZoneAlarm® Anti-Spyware standalone product?
ZoneAlarm is discontinuing selling ZoneAlarm Anti-Spyware as a standalone product, because it is almost identical to ZoneAlarm Pro. ZoneAlarm Pro includes everything that was in ZoneAlarm Anti-spyware plus some additional Identity Protection. By focusing more on ZoneAlarm Pro, we can deliver better, safer products. ZoneAlarm Anti-Spyware users can switch to Pro for FREE.

In response to customer demand for more feature-rich security solutions, ZoneAlarm will be introducing new products that provide stronger and more comprehensive Internet protection. ZoneAlarm will continue to provide support for ZoneAlarm IMsecure users that have valid subscriptions until the subscription expires.

ZoneAlarm continually evaluates product offerings to ensure the features and services address current and future customer needs.

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2. How do I switch from Anti-Spyware to Pro for free?
Just download a free trial of ZoneAlarm Pro and insert your license key from ZoneAlarm Anti-Spyware.

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3. What do I need to do?
At time of renewal, you can select to renew to ZoneAlarm Pro - which has anti-spyware along with firewall and identity theft protection, or you can select to get the most advanced PC security with Internet Security Suite.

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4. What are my options for customer support?
Of course, help is available to you if you have questions on Anti-spyware. You will still be able to obtain assistance by using our free Instant Support (Web-based Technical Support Agent) that includes Web form support as well as our online community forum.

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5. Will there be updates to the product?
Yes, you will still be able to obtain assistance by using our free Instant Support (Web-based Technical Support Agent) that includes Web form support as well as our online community forum.

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6. What happens if I encounter a bug?
We will continue to support the product so you can utilize the online support and other services we have. Even better, switch to ZoneAlarm Pro for free.

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7. What other products are available to me from ZoneAlarm?
ZoneAlarm offers a wide variety of consumer security products. Click here for the full list.

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8. Will there be any changes to the product?
ZoneAlarm Pro will continue to be updated, but ZoneAlarm Anti-Spyware standalone will not.

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9. What happens if my subscription recently expired or will expire soon?
If your subscription has recently expired (past 30 days), or will be expiring soon (within the next 30 days), you may purchase one of our other products including ZoneAlarm® Pro or ZoneAlarm® Internet Security Suite*. Please click the "Renew" button (Overview panel | "Product Info") within your product for information on our other products and special pricing for continuing as a ZoneAlarm customer.

*You may take the special offer upgrade to ZoneAlarm Internet Security Suite at a discount for the duration of your subscription. However, once your subscription expires, you will not be eligible for that promotional offer.

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10. What happens if I purchased the Extended Download, Back-up Disk, or one of the other partner products that ZoneAlarm sells?
If you included the Extended Download or Back-up Disk from ZoneAlarm with your ZoneAlarm Anti-Spyware purchase, you may continue to use the product or upgrade to other ZoneAlarm products.

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11. Support Resources

Premium Telephone Support
Talk with a ZoneAlarm technician by telephone.
Billed to your credit card or phone bill.
Support Center Knowledge Base
Online self service knowledge base with the most up to date answers and solutions to any of your purchasing and technical questions.
ZoneAlarm User Forum
Provides users of all ZoneAlarm firewalls a place to share ideas and support each other.
User Guide for ZoneAlarm Security Software (PDF)
  For version 7.0, please click here.
  For version 6.5, please click here.
  For version 6.1, please click here.
  For version 6.0, please click here.
  For version 5.5, please click here.
  For version 5.1, please click here.
  For version 5.0, please click here.
 
Requires Adobe Acrobat Reader
Release History
 
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