Support for ZoneAlarm Products

Technical Support provides answers to your technical questions about ZoneAlarm products. You can find valuable information about the proper configuration and use of your software, or you can get help solving a technical problem using our online Instant Support, our Premium Telephone Support, or by consulting product-specific documentation.

For help finding out which product you are currently using, click here.

Technical Support Options
 Support Center Knowledge Base  ZoneAlarm User Forum 
ZoneAlarm Router Support
Instant Support SofaWare, our technology partner, provides live chat, and Web-based technical support.
Instant Support Online self service knowledge base with the most up to date answers and solutions to any of your purchasing and technical questions.
Provides users of all ZoneAlarm firewalls a place to share ideas and support each other.

Users who have no internet or email access at all and cannot uninstall or shutdown ZoneAlarm, please click here.
Users who have no internet or email access at all and cannot uninstall or shutdown ZoneAlarm please call: 650-628-2210, Mon-Fri 8am-5pm PST. Note: All other calls to this line will not be accepted.
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Technical Support Live Chat
Available 24 x 7 - excluding holidays
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