Windows XP SP2 Info Center - FAQ
 
  1. Will ZoneAlarm, Zonealarm PRO Antivirus + Firewall, ZoneAlarm Pro, and ZoneAlarm Security Suite run on Windows® XP Service Pack 2 (XP SP2)?
  2. I am running an older version of ZoneAlarm, how do I get the latest product update?
  3. How do I know which version of ZoneAlarm is running on my PC?
  4. If I install XP SP2, will this affect any functionality in ZoneAlarm, Zonealarm PRO Antivirus + Firewall, ZoneAlarm Pro, or ZoneAlarm Security Suite?
  5. What is Windows Security Center?
  6. Will all ZoneAlarm products work with Windows Security Center in XP SP2?
  7. I am running ZoneAlarm on my PC. After installing XP SP2, is Windows Firewall automatically running as well?
  8. Will I have greater protection if I run both firewalls?
  9. What are the differences between the free ZoneAlarm firewall and Windows Firewall?
  10. What is the difference between the firewall in Zonealarm PRO Antivirus + Firewall, ZoneAlarm Pro, and ZoneAlarm Security Suite and Windows Firewall?
  11. Do ZoneAlarm products support DEP mode, which is available in SP2?
  12. Is there any limitation to using a 64-bit hardware platform with SP2?
  13. How do I tell what type of processor my computer has?

1. Will ZoneAlarm, Zonealarm PRO Antivirus + Firewall, ZoneAlarm Pro, and ZoneAlarm Security Suite run on Windows® XP Service Pack 2 (XP SP2)?
All ZoneAlarm products (version 5.1 or higher) are compatible with XP SP2 and Windows Security Center. If you are running an older version of ZoneAlarm (5.0 or below), we recommend you upgrade to the most current version. If you have a 64-bit CPU machine with AMD Athlon 64, please see question #13.


2. I am running an older version of ZoneAlarm, how do I get the latest product update?
To update your ZoneAlarm product to the latest version, open your ZoneAlarm product interface, click Overview in the left-hand column, and go to the Preferences tab (upper right corner). Under the "Check for Updates" section, click the button on the right that says Check for Update. A pop-up box will inform you if there is a more current version of your product available.

If your subscription has expired, you have two options to update your ZoneAlarm product:

  1. Visit http://www.zonealarm.com and purchase a new subscription, which will automatically install the most recent version of the product you purchase; or
  2. Open your ZoneAlarm product user interface, click Overview in the left-hand column, and go to the Product Info tab (upper right corner). Under "Support and Update Information," click the Renew button. You will be taken to a web page to renew your subscription.


3. How do I know which version of ZoneAlarm is running on my PC?

  • If ZoneAlarm is running, double-click the ZA button on the bottom right of your screen. If ZoneAlarm is not running, start it by clicking Start | Programs | Zone Labs | ZoneAlarm.
  • Click Overview in the left-hand column.
  • Click the Product Info tab in the upper right-hand corner.
  • Look under "Version Information" and you will see the ZoneAlarm product name and the version number
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4. If I install XP SP2, will this affect any functionality in ZoneAlarm, Zonealarm PRO Antivirus + Firewall, ZoneAlarm Pro, or ZoneAlarm Security Suite?
The functionality of ZoneAlarm products is unaffected when you install XP SP2. Our products will continue to provide you with our award-winning protection.


5. What is Windows Security Center?
Windows Security Center is the information tool that comes with XP SP2 to provide you with the status of essential security measures such as firewall, antivirus, and Microsoft patches.


6. Will all ZoneAlarm products work with Windows Security Center in XP SP2?
Yes, Windows Security Center confirms that computers running ZoneAlarm products (version 5.1 or higher) are secure. Windows Security Center will show you the status of your ZoneAlarm product as shown below:

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ZoneAlarm and Microsoft worked together to ensure that Windows Security Center knows when a ZoneAlarm product (version 5.1 or higher) is installed. As recommended by Microsoft, ZoneAlarm disables Windows Firewall on installation and re-enables it if ZoneAlarm is uninstalled.

For an explanation on the differences between ZoneAlarm firewalls and Windows Firewall, please see question #10.


7. I am running ZoneAlarm on my PC. After installing XP SP2, is Windows Firewall automatically running as well?
If you are running a ZoneAlarm product (version 5.1 or higher), ZoneAlarm will disable Windows Firewall upon installation of XP SP2 so that the ZoneAlarm product is the only firewall running. This process was recommended by Microsoft because of the potential negative side effects of running two firewalls at the same time. Please see question #8 for more information on running two firewalls concurrently.

If you decide to uninstall your ZoneAlarm product, ZoneAlarm will re-enable Windows Firewall upon de-installation.


8. Will I have greater protection if I run both firewalls?
ZoneAlarm does not recommend running two firewalls at the same time because you may experience some performance problems.

ZoneAlarm products have more robust and comprehensive security features than the Windows Firewall, including monitoring and controlling inbound and outbound Internet activity. Windows Firewall can only monitor and control inbound network traffic.

ZoneAlarm products also provide hijacking protection, expert controls, safe-sharing, spoofing protection, and program control features. Additionally, ZoneAlarm Pro and ZoneAlarm Security Suite offer extensive privacy features for added protection.

For more information on the differences between ZoneAlarm products and Windows Firewall, please see question #10.


9. What are the differences between the free ZoneAlarm firewall and Windows Firewall?
Windows Firewall will only provide inbound protection, preventing hackers from infiltrating your PC. The free ZoneAlarm firewall provides more robust protection, securing outbound and inbound communication. It also offers the following features not available in Windows Firewall:

  • Stealth Mode makes your PC invisible to hackers by default
  • Safe Sharing lets you share files and printers safely with trusted people, networks, and subnets
  • Program Control ensures that only applications you trust access the Internet
  • "Spoofing" Protection prevents hackers from pretending to be you and shutting off your firewall
  • Hardened Defenses means ZoneAlarm enters safety mode if attacked by hackers
  • AlertAdvisor provides expert security advice and information for each security alert
  • Easy to Use default settings provide immediate protection for "set and forget" security


10. What is the difference between the firewall in Zonealarm PRO Antivirus + Firewall, ZoneAlarm Pro, and ZoneAlarm Security Suite and Windows Firewall?
All these firewalls prevent hackers from infiltrating your computer. However, Zonealarm PRO Antivirus + Firewall, ZoneAlarm Pro, and ZoneAlarm Security Suite also provide these additional firewall features:

  • Stealth Mode makes your PC invisible to hackers
  • Safe Sharing lets you share files and printers safely with trusted people and networks
  • Program Control ensures that only applications you trust access the Internet
  • Expert Controls provide granular control of ports, protocols, programs, etc.
  • "Spoofing" Protection prevents hackers from pretending to be you and shutting off your firewall
  • Hardened Defenses means ZoneAlarm enters safety mode if attacked by hackers
  • Hijacking Protection prevents hacker tools and spyware from hijacking trusted applications
  • Automatic Network Detection detects and recommends appropriate settings for new networks
  • Password Protection protects security settings from being accidentally or purposely changed
  • AlertAdvisor provides expert security advice and information for each security alert
  • Automatic Program Configuration automatically provides access rules for popular, safe programs
  • Easy to Use default settings provide immediate protection for "set and forget" security


11. Do ZoneAlarm products support DEP mode, which is available in SP2?
Data Execution Prevention (DEP) is a new security feature available in SP2. DEP helps prevent damage from viruses and other security threats that attack by executing malicious code specifically from memory locations that only Windows and other programs should use. This type of threat causes damage by taking over one or more memory locations in use by a program. It then spreads and harms other programs, files, and even your email contacts. In SP2, the default setting for DEP is to protect essential Windows programs and services only.

If you have installed SP2, ZoneAlarm products (version 5.1 and higher) will work with XP2, provided you have a 32-bit processor in your computer. To determine your type of processor, please see question #13.

If you are running a ZoneAlarm product (version 5.0 or below), you must upgrade to version 5.1 or higher in order for your ZoneAlarm product to work.

To find out if DEP is currently available on your computer (which would only be the case if you installed SP2), complete the following steps:

  1. Go to Start > Control Panel > double-click System.
  2. Click on the Advanced tab, and under Performance, click Settings.
  3. Click the Data Execution Prevention tab and the below screen will show you if DEP is available on your computer.
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If your computer uses a 64-bit processor, please see question #12.

For more information about hardware DEP, visit http://www.amd.com/us-en/Weblets/0,,7832_11104_11105,00.html.


12. Is there any limitation to using a 64-bit hardware platform with SP2?
Older versions of ZoneAlarm (5.0 or below) are not compatible with 64-bit hardware running SP2. You must upgrade to ZoneAlarm (version 5.1 or higher).

In combination with running a ZoneAlarm product (version 5.1 or higher) on a computer with a 64-bit CPU, you must also make sure that DEP is set to its default setting, which is "Turn on DEP for essential Windows programs and services only".

Please see the two screenshots below which show the DEP default setting as well as an indicator if your computer system is a 32-bit or 64-bit system. NOTE: ZoneAlarm currently works only with 32-bit Operating Systems!

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For more information about hardware DEP, visit http://www.amd.com/us-en/Weblets/0,,7832_11104_11105,00.html.


13. How do I tell what type of processor my computer has?
To find out what type of processor your computer has, go to Control Panel > double-click System > go to the General tab. Your computer's processor information will be listed on the General tab similar to the screen below.

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