Here are some common issues and solutions to help you with installing your software.
Please check the following links for recommended solutions:
How do I uninstall conflicting security programs?
If you got an error message telling you that you cannot install until you remove a specific conflicting security program, see Uninstalling Conflicting Security Programs
Why?
Security features from different products sometimes overlap causing computer problems. ZoneAlarm automatically detects many conflicting third-party security programs. Since these programs provide some of the same types of protection that ZoneAlarm provides, you won't need them if you are installing ZoneAlarm.
I need help with finding or entering my license key.
If you have purchased ZoneAlarm, see the License Key Help.
NOTE: Trial versions don't need a license key.
How do I get the latest version?
To get the latest version of your licensed product:
- In ZoneAlarm, click Overview | Preferences.
- Click the Check for Update button.
If "Check for Update" is grayed out, your subscription has expired and you need to renew in order to update your product:
- Click Overview | Product Info.
- Click the Renew button.
Tip: On the Release History page you can find out what's new in the latest version.
How do I upgrade to more features (or another ZoneAlarm product)?
Assuming you don't already have our most comprehensive product:
- Open ZoneAlarm.
- Click the blue "Verify you are running all necessary protection on this computer" link in the lower middle of the window. This opens a window that guides you through easy upgrade options.
