Now you can have access to ZoneAlarm expert technical support by telephone simply by calling a toll-free number (charged to your credit card) or a 900 number, charged to your phone bill.

Is phone support available worldwide?
At this time Premium phone support is only available in the continental United States.

Toll-free Premium Phone Support

• Call 877-365-ZONE (9663)
• Hours of operation: 8:00AM to 5:00PM, Pacific Time, Monday through Friday (excluding major holidays)
• Cost is $2.95 per minute, billed to your Visa, MasterCard, or Discover card. (American Express is not accepted)
• Products supported: All ZoneAlarm® firewalls, all IMsecure™ instant messaging security products

900 Premium Phone Support

• Call 900-988-ZONE (9663) only available in the United States
• Hours of operation: 8:00AM to 5:00PM, Monday through Friday (excluding major holidays)
• Cost is $2.95 per minute, billed to your phone bill
• Products supported: All ZoneAlarm® firewalls, all IMsecure™ instant messaging security products

When does billing start? Do I have to pay for time on hold?
You will not be billed for any time that it takes to be connected to a technician when using the toll free 877 premium support option. There should be no wait for a technician, but in the event there is a delay, you will not be charged until the technician begins work on your issue.

Are there free support resources I should try first?
You can access our virtual support agent, Instant Support, which contains answers to many common questions about ZoneAlarm products. Use of this tool is free.

Is there any difference between the toll-free and 900-number support?
The service is identical. The only difference is that the toll-free number will result in a charge on your major credit card, while the 900 number will result in a charge on your regular phone bill.