I have been having trouble with this game there.com lag issue and other things here there email I got.
1) "There.exe" needs full and unblocked access to the Internet, always. Software firewalls configure access on a per-application basis, and many people who have software firewalls have clicked the option 'never show me these alerts again' which comes up when an unauthorized application tries to connect to the Internet. To ensure that There.exe has full access, please delete any currently existing rule which says 'There.exe' is allowed to access the internet and allow your firewall to recreate it on the next login.
2) Outbound TCP ports 2311, 2313, 2315, 80 (HTTP), and 443 (SSL) need to be open and unblocked, always.
3) Outbound and Inbound UDP ports 2311, 2313, and 2315 need to be open and unblocked, always.
Please contact the manufacturer of your software firewall for assistance in opening these ports and establishing these rules if you are not familiar with how to do this.
I just wondering if any one could maybe help me on this issue
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm (Free)
Usually, you don't have to open any ports manually, thisshould all be done automatically by Program Control when you configure it.Did you follow the step 1 of the email you posted? That should solve the problem. If you need more information on how to proceed, just reply and we'll try to help.