resolve host name udp.zonelabs.com cannot update anti-virus or anti-spyware
Previously running Mcafee, switched to Zone Alarm Security Suite.
Completly removed Mcafee, including following the instructions on their web site to delete the appropriate registry entries.
XP Pro SP3 with all updates installed. Celeron 2.8 Ghz, SATA OS drive, 1 Gb RAM.
Cannot update either the antivirus or the spyware files.
I have completely removed ZA, including registry entries.
I am running the latest 7.0.483.000, Anti Virus engine 915051681
Anti-spyware engine 22.214.171.124
when trying to update the Antivirus, or anti spyware I receive the following errors:
Error Unable to connect
couldn't resolve host name ("http://upd.zonelabs.com/zonealarm/on...alog.zip")
I have added this to the ZA trusted sites, including other ZA sites.
IE 7 works fine
Firefox works fine
Outlook works fine
I can ping upd.zonelabs.com which returns 126.96.36.199
I have added 188.8.131.52 to the ZA trusted list
If I enter http://upd.zonelabs.com/zonealarm/online/Catalog.zip into Firefox I can download the Catalog.zip file
I can then open the Catalog.zip file using a zip file extraction tool and see the contents which are uncorrupted
I've tried everything, but it will not connect with upd.zonelabs.com and download the new antivirus and anti-spyware files.
I've even tried earlier versions of ZA
What else can I try?
Operating System:Windows XP Pro
Product Name:ZoneAlarm Internet Security Suite