Zone Alarm Security Suite 8.0.020 unable to use network, UI does not open
After performing an upgrade from 7.0.438 and rebooting I am unable to do anything that requires network connectivity and I cannot open the UI, I get a protection is up, UI is initializing message.
System is XPSP3.
Operating System:Windows XP Pro
Product Name:ZoneAlarm Internet Security Suite
Re: Zone Alarm Security Suite 8.0.020 unable to use network, UI does not open
I never do an upgrade, only a clean install (but that's me). Especially when installing a new version line, such as going from 7.xxx to 8.xxx, you should only do a clean install.
Do as much of the following as possible. I realize you said you couldn't get the GUI started:
1) Reboot into Safe Mode with Networking (repeatedly tap F8 as computer restarts)
2) Append " /clean" (without quotes) to ZoneAlarm uninstall shortcut Target field
modified Target field: "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean
3) Uninstall from modified shortcut;
when ZoneAlarm requests a reboot, reboot into Safe Mode with Networking
(begin after the 2nd *REBOOT in the webpage)
6) Install ZoneAlarm;
when ZoneAlarm requests a reboot, reboot into Normal Mode