8.0.020.000 is a mess as most of us already know. I uninstalled that and loaded 8.0.015.000. Much better but not perfect like the previous 7.0 version. I'm still awaiting a response from tech support but I imagine they are swamped with a large volume of problem cases. Hopefully this will be resolved soon.
Operating System:Windows XP Pro
Product Name:ZoneAlarm Internet Security Suite
Re: Version 8.0.015.000
to the Zone Alarm User Forum..You are correct Tech support is Very busy..If you received an Auto-Generated Confirmation Email with your case Number, then you will receive a Responce ASAP..If no Case Number, please Check your Junk Mail folder, If no Email from @ zonelabs dot com, then Tech support did not get your Message..This can happen if you did not use IE Browser, or there was a "typo" error in your return Email address..