ZA Extreme Internet Security - UI Initializing
I purchased the ZA Extreme Internet Security 3 PCs and successfully installed it on a Gateway netbook and Dell Laptop. I cannot install it on a Toshiba, Vista SP2, Laptop.
During installation, around 36% install, I get an "Error: Installation Failed" pop-up. I click OK and the installation continues (I cannot cancel the installation). After restart, the Icon is stuck on "Protection is up, UI is initializing". ZA will not open.
I contacted chat support and they told me to download and run "cpes_clean" and reinstall. I did but the same thing happened. Chat help was closed and I cannot call because I live in the mountain where there is no cell signal or land line phone. Internet access is thru satellite.
Don't know what to do next. Any suggestions or help?
NOTE: This laptop was running the trial version of Norton 360. Before the initial install, I uninstalled Norton and also downloaded and ran the Norton Removal Tool.
Re: ZA Extreme Internet Security - UI Initializing
Did you tell ZA Tech Support about your Norton 360 install?
Originally Posted by justvincez
It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country, without All the Details, without the ability to sit in front of your Computer monitor and see what's going on..
NOTICE: Please Note that ZASS and ZAXS do not play nice with many overlapping security tools (even if disabled).
To troubleshoot ZASS/ZAXS issues removethe other Security programs and re-install them once you see that ZA works as it should.
For example,Norton/Symantec, McAfee,AVG, Spyspweeper, Spyware Doctor, trojan hunter, adware, SpyBotSearch & Destroy, PC tools Threat Fire, any other Anti-virus, Anti-spyware, Registry Guard or locking tools, etc...