Urgent! - Keylogger
Can someone please help me.. I have been through 4 laptops in the past 14 months. Three of which happened to be company PC's of which run off a highly secure Cisco network and the reason these computers automatically crash upon detection of the loaded spyware. I recently purchased a brand new laptop of which within two weeks noticed the same issues. It was as if once someone remotely logged in, I could immediately tell. When typing, letters would stick, everything would run slow and someone pause until the system could catch up.. Being through this so many times, I KNOW when its happening. Becuase I was outside of my 14 day warranty, I had no other choice but to do a complete system restore. It was completely painful as I had to reload all my installation software. Anyway, someone told me about zonealarm and I took the advice and purchased the complete package for three PC's.. All was going great but then I notice recently my firewall was not showing any activity in blcoking inbound connections. Understand when I first loaded the software, I must have had 200 attempts in the first 9 days... Anyway, on Sunday I was simply on my own website and not downloading anything. All of a suddent a program flashed and disappeared and due to the fact it happened so quickly I could tell what it was. Immedaitely my computer froze and hasn't worked right since. I have reason to believe that the hacker is someone I personally know and is coming in through my Sprint Wireless Connection card via my open ports. Is that possible? Regardless, I am now having to reinstall windows 7. My internet connection is jacked and running slow. When I set rules around some of the programs installed on my PC in Zonealarm, if I restart my PC, all the rules are gone and everything has system privledges. I am freaking out becuase this is killing my business. I have no idea what to clock under the 'trusted' and 'internet' zones as my aircard and connection as well as, programs I use daily such as Skype dont work properly. Can someone/anyone give me guidance? I truly like aonealarm but the customer care is terrible! help..
Re: Urgent! - Keylogger
sorry you seem having multiple problems. First malware infection then lack of knowledge of ZA.
For the first issue I would warmly suggest to proceed to a malware clean up as indicated here: Malware Clean-up Guidance The best is to post your logs to specialised sites like spywarehammer or bleeping computer (links in the malware guidance document).
Secondly you should read carefully the ZA manual. It contains all the basic information for a proper setup of the tool. You find it here.
If you have a valid license you can contact, free of charge, the official technical support at the link in my signature. The best is to contact them when they are online so you are assisted on the spot.