Hi, About every hour. ZoneAlarm Extreme Security Ver.9.3.037 keeps oping up and telling me it found 2 trojan,win32. etc trojans in two locations on my computer.
All is happening is they get renamed!! They aren't found and delete the cause. I just keep getting "renamed" every hour. When is the program going to find the virus and totally delete it? It doesn't seem to give you any options on it.
How do i solve this problem? Do i have to buy i different program to rid these two Trojans?
Re: Repeat Trojans
Malware Clean-up Guidance
NOTE: the steps below works only if you are on the latest versions of ZA (version 9.1.507 onwards). If you are not, please update.
Try to perform a full Antivirus/Antispyware scan but in SAFE MODE WITH NETWORKING.
1. Set ZA Antivirus/antispyware to "Super Scan" under the advanced options of the ZA antivirus/antispyware tab (scan modes);
2. Reboot in SAFE MODE WITH NETWORKING;
3. Manual run ZA (ZA firewall will be OFF but Antivirus/Antispyware will be functional);
4. Run a full ZA AV/AS scan;
5. Reboot in Normal Mode
6. Set ZA Antivirus/Antispyware back to default Quick scan
How to start in SAFE MODE WITH NETWORKING
If the above fails try to clean your system with:
A. Download update and scan with MBAM
WARNING: Some malware will block the download of this software, rename the installer to a random name before saving and running (you can change the .exe into a .com)
B. Use the superantispyware online cleaning tool --> Here or download, update and scan with superantispyware FREE
WARNING: Some malware will block the download of this software, rename the installer to a random name before saving and running.
C. Download, update and scan with Emsisoft Emergency Kit --> HERE
Still Problems? Try the bootable CD fromDrWeb
For a final check that your PC is clean run Hitman Pro cloud scanning (the scanner is free not the cleaning)
if ALL the above fails please post your Hijackthis log to Bleepingcomputer or SpywareHammer
Once you have cleaned the system please remember to purge the windows system restore points. You may be reinfected otherwise.
- Disable system restore (How to disable windows SYSTEM RESTORE);
- Reboot the PC
- Re-ensable system restore