Undetected Malware by ZA 9.3.037.000
I was recently infected by two malware items:
They were detected by Microsoft Security Essentials, but not by Zonealarm Internet Security Suite. The versions Iím running are:
. Zonealarm Security Suite Version 9.3.037.000
. TrueVector Security Engine Version 9.3.037.000
. Driver Version 9.1.522.000
. Anti-Virus/Anti-Spyware Engine Version 126.96.36.199, DAT file Version 1053906048
. AntiSpam Version 188.8.131.523
. Zonealarm Browser Security 184.108.40.206
All protections are turned on.
Is there any activity by Zone Labs to address this issue?
Re: Undetected Malware by ZA 9.3.037.000
I understand your frustration but no security tool can cover 100% of malware out there, if ZA is configured properly and with good attention from the users your system can be efficiently protected and your data kept secure without the need of piling up security tools that often help the infection to get in rather than protecting the system.
I would suggest you read carefully this thread:
xyz was not detected. What I should do?
You should not have to spend any money in fixing the PC, by following the steps in this thread:
Malware Clean-up Guidance
or by getting voluntary free support from bleepingcomputer or spywarehammer forum (links in the Guidance) you will have your system fixed.
TDDS malware is often embedded in fake antiviruses and fake tools, these needs to be installed with the consent of the user. So, more attention on what you install is key to keep your system clean.
Also ensure Forcefield virtualization is ON in your ZA Extreme to avoid drive-by-download infections.
If your system is used by others ensure they connect with another account with limited user rights and protect ZA with a password to avoid been shutdown or uninstalled.