User recived a popup question
I have Zone Alarm Internet Security (Paid) By answering the Question we ended up with a program that I cannot delete. Korean Messaging and Korea Media Player. We do not speak that language and Did delete one item listed in the control panel. But that did not get rid of the program. I am at loss and don't want to have to format the HD to get rid of this, If you can offer any suggestions.
Re: User recived a popup question
please follow ALL suggestion as detailed here:
Malware Clean-up Guidance
If one step does not apply to you skip to the next.
You may need to post your logs at dedicated cleaning sites (bleeping computer,spywarehammer) to clean your system.
after the cleaning please also read this:
xyz was not detected. What I should do?