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Thread: Frequent Blue Screen Crashes with ZA Pro

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  1. #1
    zylindra Guest

    Default Frequent Blue Screen Crashes with ZA Pro

    Almost every day at least one Blue Screen Crash is hitting my computer, mostly in connection with booting, but also in special working situations, f.e. when trying to delete a folder in IE 6' favorites and much more.
    Any help would be greatly appreciated.



    Operating System:Windows 2000 Pro
    Product Name:ZoneAlarm Pro
    Software Version:6.1

  2. #2
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Frequent Blue Screen Crashes with ZA Pro



    Hi Zylindra,














    Zone Labs Customer Care

    This Information Applies to:
    All ZoneAlarm Products

    Summary:

    I am getting a Blue Screen (BSOD) on my system with ZoneAlarm running.

    Solution:

    IMPORTANT - VERIFY THESE FIRST

    Verify that you have only

    - Windows 98 Second Edition, 2000 Pro, XP Home/Pro, or ME/Millennium
    - the very latest version of your ZoneAlarm product
    - the very latest drivers for all add-on hardware for your system
    - the very latest video drivers for your graphics card
    - ONE software firewall running (running multiple software firewalls is not supported)
    - the original Winsock file (search for WSOCK32.DLL, right-click and get Properties -> version)




    If ALL of the above conditions have been met, and you still experience the BSODs, please contact us by sending an email to Submit_ Info@zonelabs.com . Be sure to include the ALL of the following or your request will be deleted:

    - Is the BSOD reproducible? Include step by step instructions for reproducing it.

    - Do you get any specific error message or STOP code?

    - Did anything change right before the BSODs began?

    - What is your Operating System? Is it fully patched and updated?

    - Include your product name, and all of the version information given on Overview -> Product Info.

    **DO NOT SEND ANY FILES TO THIS ADDRESS**

    **THIS IS NOT A TECH SUPPORT ADDRESS, IT IS FOR BSODs ONLY!**





























    SlyFox


    Message Edited by SlyFox on 04-12-200607:50 PM
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













  3. flyyourway Guest

    Default Re: Frequent Blue Screen Crashes with ZA Pro

    Hey SLY,ZL on this forum seems to block out any of their emai addies,you will need to manually enter it and at the word AT instead of the symbol.In your post it is BLEEPED out.

  4. #4
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Frequent Blue Screen Crashes with ZA Pro



    Hi FlyYourWay,

















    Thank you very much for telling me and I will put in the Tech Support address.

















    BTW, why do they block things out like that?

















    Thank you for your time and have a "GREAT EVENING"!











































    SlyFox:0
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













  5. flyyourway Guest

    Default Re: Frequent Blue Screen Crashes with ZA Pro

    certain address' are blocked for security reasons.

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