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Thread: HP Business Inkjet 1000 ToolBox

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  1. #1
    amil Guest

    Default HP Business Inkjet 1000 ToolBox

    Hi
    I'm unable to open the toolbox for the HP Business Inkjet 100 printer due to Zona Alarm blocking it.
    Hav etried to change program setting and still no luck - please provide help - THANKS

    Operating System:Windows XP Pro
    Product Name:Other ZoneAlarm Product
    Software Version:6.1

  2. #2
    billc Guest

    Default Re: HP Business Inkjet 1000 ToolBox

    I don't know of any reason Zone Alarm would block you from opening an application. If you shutdown Zone Alarm, can you then open it?

  3. #3
    amil Guest

    Default Re: HP Business Inkjet 1000 ToolBox



    Shutting down Zone Alarm doesn't close all threads - I had to unistall once and installed norton antivirus instead then the HP TollBox woul open with no problem.
    Something in ZA is blocking this program access - I gues due to the bi-directional communication through the USB port.
    Please advice...

  4. #4
    billc Guest

    Default Re: HP Business Inkjet 1000 ToolBox

    Help me understand. Is HP Toolbox a program that will not open with Zone Alarm running? Or is it not able to get internet access? I was confused by your statement, "Shutting down Zone Alarm doesn't close all threads"; what exactly do you mean?

  5. #5
    amil Guest

    Default Re: HP Business Inkjet 1000 ToolBox



    Hp ToolBox will not open while Zona Alarm is running - I tried shutting ZA down but even after it still wouldn't open the ToolBox.
    Only when I unistalled ZA did the program open - not sure if it's internet access or whatsoever.






  6. #6
    billc Guest

    Default Re: HP Business Inkjet 1000 ToolBox

    It sounds like a driver conflict I've not come across before.Sometimes the order in which you install these applications will affect the functionality, but I'm not sure in this case. My suggestion would be to seek help from Zone Labs Technical Support

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