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Thread: Blue Screen Error message when booting up

  1. #1
    pacificajohn Guest

    Default Blue Screen Error message when booting up

    I have had Zone Alarm for quite sometime. I am running Ver 6.5 on my laptop. When I first loaded it all was fine then I started getting a blue screen when I booted up, with the following message:Error caused by file vsdatant.sys Page_fault_in_nonpaged area***Stop: 0x00000050(0xff41e000,0x00000000,0xaa5d2e53,0x0000 0000)***vsdatant.sys- address AA5D2E53 base at AA5AC00,Date Stamp 44 95ellfI did an uninstall, then I re-installed ZA. All was well for a few weeks, now I have the same problem again. Any suggestions?

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Internet Security Suite
    Software Version:6.5

  2. #2
    billc Guest

    Default Re: Blue Screen Error message when booting up

    Hey John. The error code 0x00000050 can be caused by a whole slew of things and I've not got a clue on what those other numbers mean. But in basic terms I believe the 'general' cause is a conflict between Zone Alarm's drivers and other drivers, video card, or the like on your machine. I know you went through an uninstall but unless you followed theses instructions, you might have left pieces of Zone Alarm behind that's cause the problem. So try a 'clean' uninstall followed by a fresh install and see if that fixes it.

    <legend>Clean Uninstall</legend>Go into the start menu locate the zonelabs entry and right click on the uninstaller and select properties. Now in the target box you must add a space and then /clean to the end so that it looks something like this "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean click apply and then OK. Next open ZA and turn off the load on boot option, then reboot and then run the uninstaller.This should get rid of all of ZoneAlarm. Now go to your windows temp folder and delete everything. Find the folder named Internet logs and delete it then empty your recycle bin.</fieldset>

  3. #3
    pacificajohn Guest

    Default Re: Blue Screen Error message when booting up

    Thanks Bill, I'll give that a try.

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