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Thread: Scanning problems with HP wireless printer

  1. #1
    janks Guest

    Default Scanning problems with HP wireless printer

    I am using ZASS with an HP wireless L7780. I am able to send print jobs without any problems. I currently have multiple computers (with Windows XP) that have no problem printing or scanning. When I try to scanto my computer (Windows Vista Ult) I get an error message that says cannot connect to this computer, make sure

    the computer is turned on. I have added HP L7780 IP address to the trusted zone. Also, when I manually turn off the trusted zone firewall, the scan works perfectly. What am I doing wrong?

    Operating System:Windows Vista Ultimate
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: Scanning problems with HP wireless printer


    <BLOCKQUOTE><HR>Janks wrote:
    I am using ZASS with an HP wireless L7780. I am able to send print jobs without any problems. I currently have multiple computers (with Windows XP) that have no problem printing or scanning. When I try to scanto my computer (Windows Vista Ult) I get an error message that says cannot connect to this computer, make surethe computer is turned on. I have added HP L7780 IP address to the trusted zone. Also, when I manually turn off the trusted zone firewall, the scan works perfectly. What am I doing wrong?

    Operating System:Windows Vista Ultimate
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE>Welcome to The zone Alarm User forum..Please Contact ZA Tech Support with the Full Details of your problem.as a ZASS User you can Contact TS for Free at: www.zonealarm.com/tsform (Preferably with IE7)When you click the Submit Button you will receive an Auto Generated Confirmation Email with your Case number and a Reply from Tech Support ASAP..If you would Describe your Computer Setup/OS and Version of Zone Alarm that you are having a problem with
    and what difficulty you are having, and what Previous Version of ZA and Norton, McAfee or other Security programs that you have installed,and the details of your problem, Tech Support can custom Tailer a Responce for your problem..Pleasepost back with yourProgress report..---------------------------------------
    My Vista Configuration:


    ----------------------------------------------------------------
    ZoneAlarm Security Suite version:7.1.254.000
    TrueVector version:7.1.254.000
    Driver version:7.1.254.000
    Anti-virus engine version:3
    Anti-virus signature DAT file version:948847596
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200804.3675
    AntiSpam version:5.0.0.8843
    -----------------------------------------------------------------
    Second Computer Vista Home Premium SP1
    ZoneAlarm Pro version:7.1.248.000
    TrueVector version:7.1.248.000
    Driver version:7.1.248.000
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200804.3675

    GeorgeV
    ZoneAlarm® Extreme Security


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