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Thread: Settings page is blank

  1. #1
    jerrysc Guest

    Default Settings page is blank

    when opening the settings page there are no settings or tabs visible, the header at the top says zonealarm security suite - and the internet lock, stop sign and the trusted/internet and running applications are visible but the rest of the page is blank. I have uninstalled and reinstalled with no luck - when issue arise like the MS update that hosed the internet connection I had no way to set my slider to medium protection. Has anyone else had this problem.

    Operating System:Windows XP Pro
    Software Version:
    Product Name:ZoneAlarm (Free)

  2. #2
    skiglenshee Guest

    Default Re: Settings page is blank

    I have a similar problem. I have done a clean uninstall, downloaded again and installed Security Suite but when I open it I get the Zonealarm header at the top of the screen, a light blue band down the left with, ? Help, (which does not respond to a click) in the bottom left corner and apart from that a completely blank white screen. Does anyone have a fix for this?

  3. #3
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,464

    Default Re: Settings page is blank


    <BLOCKQUOTE><HR>Skiglenshee wrote:
    I have a similar problem. I have done a clean uninstall, downloaded again and installed Security Suite but when I open it I get the Zonealarm header at the top of the screen, a light blue band down the left with, ? Help, (which does not respond to a click) in the bottom left corner and apart from that a completely blank white screen. Does anyone have a fix for this?
    <HR></BLOCKQUOTE> to the Zone Alarm User Forum..It sounds like your ZA Database may be corrupted.

    ZA has incorparated a new way to Reset DataBase files so users don't need to go into Safe mode.


    To repair this problem, please follow the steps below. Please note that
    this will remove your program permission settings (so you may want to make
    note of them), but re-establishing them is a simple process.

    1.) Hold down the Ctrl and Shift keys together then

    2.) Right click on the ZA icon near your clock in the system tray lower right corner
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot



    --------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:963871238
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200811.4865
    AntiSpam version:5.0.61.9957
    -------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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