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Thread: Settings for Settings for "Generic Host Process for Win32 Services"

  1. #1
    jyste Guest

    Default Settings for Settings for "Generic Host Process for Win32 Services"

    I have asked before how to treat "Generic Host Process for Win32 Services".
    I have the settings:
    Yes Yes Yes No No
    that is: Ok for "Access to Internet", also "Trusted to Internet", "Trusted to Server", but NOT "Server to Internet" and NOT "Send Mail".
    But why does this program keep on asking for these things? Shouldn't ZoneAlarm remember my settings?What happens is, that my computer "freezes" when it is unattended and nobody notices the alarm. I then have to make a hard reboot and, when the computer is again running, wait for "Generic Host Process for Win32 Services" to ask permission to access the internet.I have been checking the settings and there are NO questionmarks for this program. It is quite annoying.
    Can I safely leave ZA in "learning mode" ?
    It seems to me, that will give fewer problems.
    Hope somebody out there can help me.
    Greetings jyste

    Operating System:Windows XP Home Edition
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
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    Default Re: Settings for Settings for "Generic Host Process for Win32 Services"

    hi!usually the non-remembering of the setting is symptom of ZA corruption of settings.To repair this problem, please follow the steps below. Please note that this will remove your program permission settings (so you may want to make
    note of them), but re-establishing them is a simple process.1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after rebootCheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    jyste Guest

    Default Re: Settings for Settings for "Generic Host Process for Win32 Services"

    Thank you very much. I have now done as recommended and hope to have no more problems.Greetingsjyste

  4. #4
    Join Date
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    Default Re: Settings for Settings for "Generic Host Process for Win32 Services"

    You're welcome!Usually ZA databases gets corrupted if:- You are infected by malware;- Your PC tends to crash/hangs;- You often perform cold shutdown (improper or forced shutdown);- You are running incompatible software (tipically other security tools);Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    jyste Guest

    Default Re: Settings for Settings for "Generic Host Process for Win32 Services"

    I certainly do not hope, that my computer is infected by malware. I am very careful.I have noticed that it takes very long to shut down Windows unless I first close down ZoneAlarm (since I got version 8.0), so that's what I usually do first. But sometimes I forget, and then I suppose that something "times out" and maybe is not shut down properly.
    I run something called "Anonymizer Anti-Spyware" and also "PestPatrol". Should I discontinue that? It seems not to be updatable any longer. Both programs were recommended and sold via my conscription to ZoneAlarm,so that I thought that they would be compatible.
    Yesterday I did as recommended and reset ZoneAlarm settings. Just before closing down I checked the settings for "Generic Host Process for Win32 Services". They were as follows:
    SmartDefence

    TrustLevel




    Access










    Server














    SendMail
    System














    3 bars












    Yes

    Yes









    Yes

    No











    ?

    Then today after starting my computer (before connecting Internet) I checked again, and the settings now were:
    SmartDefence

    TrustLevel




    Access










    Server














    SendMail
    Auto




















    ?



















    Yes

    Yes









    Yes


    Yes











    ?
    So, what is happening?I am running in "Learning Mode".
    Greetings, jyste

  6. #6
    jyste Guest

    Default Re: Settings for Settings for "Generic Host Process for Win32 Services"

    Hi again
    I just checked again and while I was writing the above message the settings changed to:
    SmartDefence

    TrustLevel




    Access










    Server














    SendMail
    Auto






















    3 bars













    Yes

    Yes








    Yes


    ?















    No
    Is this a normal thing to happen?
    I have never before payed very much attention to these settings. But it is annoying that it it causes the computer to "freeze".(Then of course I have to make a forced shutsown !!)
    Greetings, jyste

  7. #7
    Join Date
    Nov 2004
    Location
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    Posts
    17,289

    Default Re: Settings for Settings for "Generic Host Process for Win32 Services"

    Hi!I can't see any AUTO in my ZA under the SVCHOST.exe... something wrong with your system.Are you restoring any ZA backup of the settings?Probably the best is to perform a complete clean-up of the system.Are you on SP3? If not please update up to the last patch.Remove the two software you have mentioned. They are obsolete.Its important you check your system for malware (see point 27)Its important you clean your system and registry (see point 29)Then remove ZA from add/remove programs:01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    > ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - z llictbl.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below.

    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the following registry entries by going to Start -> Run and
    typing in regedit. Use the folders on the left side of the window to navigate
    to the specified directories.

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start >> Run >> and type regedit. Click on Help >> Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.

    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    27.) Check the system for malware. Check with MBAM and SuperAntispyware. See links here:http://forum.zonelabs.org/zonelabs/b...essage.id=378728.) ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, AVG, NOD, and manyothers. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZASS is working as it should.29.) Clean your system and registry with ccleaner.comhttp://www.ccleaner.com/download/builds/downloadbinslim30.) Re-download the ZA installerwww.zonealarm.com/zasuitedownload/ 31.) Install with default settings do NOT alter them. After re-boot go to ZA antivirus/antispyware and 'Update Now' and do not restore any previous ZA settings.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  8. #8
    jyste Guest

    Default Re: Settings for Settings for "Generic Host Process for Win32 Services"

    Thank you very much for giving me these instructions.

    I will try doing everything tomorrow (it is my bedtime now!)I am NOT very happy about editing in Registry Files. Is all this really necessary or could I just re-install ZoneAlarm?
    One more question:In point 27 and forward I have to connect to the Internet. Is that safe when ZoneAlarm is removed?Can I do download anything BEFORE removing ZA so that I can work only offline when I have no Firewall?
    Greetings, jyste


  9. #9
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,289

    Default Re: Settings for Settings for "Generic Host Process for Win32 Services"


    <BLOCKQUOTE><HR>jyste wrote:
    I am NOT very happy about editing in Registry Files.
    <HR></BLOCKQUOTE>If you feel not confortable then just skip the point related to the registry and continue with the rest.
    <BLOCKQUOTE><HR>jyste wrote:
    In point 27 and forward I have to connect to the Internet. <HR></BLOCKQUOTE>Turn ON windows firewall.ZA will turn OFF windows firewall at install.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  10. #10
    drivebigtrk Guest

    Default Re: Settings for Settings for "Generic Host Process for Win32 Services"

    Just an extra suggestion for your peace of mind.
    Go to: www.drweb.comdownload Dr Web Cure-it.install it and run it.
    if you have any malware on your system it will fimd it and allow you to remove it.it is the best such progrom i have ever used.
    Later.Jer

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