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Thread: Can't open downloads in VISTA

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  1. #1
    royedw Guest

    Default Can't open downloads in VISTA

    On May 9th I was able to download a software update, open and install it. Sometime after that something has affected my computer. Every time I download a file (ZA update also)when I choose the run option I am directed to another screen that tells me to: "choose which file you want to use to open the file" and a list of icons to select. In short, I cannot open any downloaded software!

    I'm running 32 bit VISTA Home Premium, a POS (you'll figure it out) operating system/ I have tried system restore but the restore points don't go back to May 9th and the latest (June 30th) doesn't resolve the issue. I've been told I inherited a virus or trojan but I've deep scanned the system twice w/ZASS to no avail. Once a trojan was quarantined but that's all I've seen.

    Is there anything that could be related to my ZASS in any settings etc. Thanks! Oh, I'm also running Forcefield

    Roy

    Operating System:Windows Vista Home Premium
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    royrogers7 Guest

    Thumbs down Re: Can't open downloads in VISTA

    Me either... this began 'after' ZAES (ZoneAlarm Extreme Security version:8.0.400.020) was installed on my computer running
    Windows Vista Home Premium, Service Pack 2.

    I also cannot download any file in Firefox (3.5.2), I get the dialog box but the file name field is blank... but they download correctly using IE (8.0.6001.18813), I get the dialog box with the downloaded file name.

    Another interesting issue: Quicken cannot contact any of my financial organization accounts, the Firefox browser is not recognized... I must manually go to each - go through the extra security at each site and then download the financial file (via IE - - Firefox does not work with this).

    Very frustrating...

    Any ideas???

  3. #3
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,284

    Default Re: Can't open downloads in VISTA

    Quote Originally Posted by royrogers7 View Post
    Any ideas???
    ZA 8 is not compatible with Firefox 3.5.X downgrade to 3.1.X or update manually to ZA 9.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
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