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Thread: Problems with zone-alarm

  1. #1
    kill_bill Guest

    Default Problems with zone-alarm

    Hey guys, i have a little problem with a pc that is not too old, running XP Home. Today, i marked that ZA has unistalled itself. This is a kind of weird, knowing that the pc is not acually connected to the internet. But the big problems started after that: i tried to install the new, free version of ZA and i getted an error message: setup can not login to the true vector service.
    I cleaned the temps and the foler of ZA,
    and i know too that true vector service has something familiar with vsmon.exe. Can
    you guys help me? PS: vsmon does not appear in my task manager: this is very weird too.


    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm (Free)

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,472

    Default Re: Problems with zone-alarm


    <BLOCKQUOTE><HR>Kill-Bill wrote:
    Hey guys, i have a little problem with a pc that is not too old, running XP Home. Today, i marked that ZA has unistalled itself. This is a kind of weird, knowing that the pc is not acually connected to the internet. But the big problems started after that: i tried to install the new, free version of ZA and i getted an error message: setup can not login to the true vector service.I cleaned the temps and the foler of ZA,and i know too that true vector service has something familiar with vsmon.exe. Canyou guys help me? PS: vsmon does not appear in my task manager: this is very weird too.

    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm (Free)

    <HR></BLOCKQUOTE>Right Click on a blank area of the System Tray and click on Task Manager, now click on services and look down the list for vsmon and Right Click on vsmon.. now click Stop ServiceThis will Shut down TrueVector and Allow you to re-Install ZAFree, it that does not work the try Installing ZAFree in Safe Mode..




    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
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  3. #3
    kill_bill Guest

    Default Re: Problems with zone-alarm

    Hi, i found the problem: to perform a &quot;clean&quot; install you must delete ALL of the files including the windows/internet logs directory and the windows/system 32/zonelabs directory. Thanks for the help but at the moment of the problem, ZA was not installed, in fact, the problem was installing ZA so i can't go to the systemtray and more of these things. But again thanks, you where
    very helpfull.

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