Hello again to all!
I am currently trying to fix my classmates computer (a lenovo thinkpad T60) and after all troubleshooting I've tried to format the computer using the magical Blue Button on all thinkpad computers. It loads up the necessary Thinkvantage program (this is loaded way prior to windows) and usually there is an option to "restore the computer to factory conditions" since the windows operating cd and drivers are stored on a hidden partition on the hard drive (not the c:\ drive).
However, this option seems to be missing from the selection screen! He tells me that he's only had the laptop for 6 months and that I know for sure had the restoring option available before because I was trying to see what nifty options come with thinkpads.
Do you believe the computer has been compromised in any way leading to the disappearance of that feature? I've checked his ZA Internet Security Suite logs and there is no signs of being compromised. I've done a full scan using ZA-IS on deep-inspection, online scans with **bleep** and Trend Micro house call, downloaded Ewido AVG, Superantispyware, counterspy v2, and spysweeper just to use there scans in normal and safe mode, and also checked with HijackThis! and all is clean except for few cookies.
I'm bewildered, and now I just told him to contact the manufacter to have the restore cd's mailed out.
The only thing I can think of is because I notice he uses window washer to wash the "free space" sometimes. Is it possible that the program wrote over the hidden partition because the partition is not being recognized on the hard drive?
Or is it likely that somehow someone hacked into and modified the Thinkvantage program to be missing that option?
He reports there is nothing abnormal with the labtop in terms of boot-up times and shut-down times (all very quick).
All thoughts welcome!