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Thread: ZASS is opening on a non-existent second monitor

  1. #1
    dwsteele Guest

    Default ZASS is opening on a non-existent second monitor

    At one location I run my laptop with two monitors and open the ZASS Control Center on the second monitor. When I change my location and have only the laptop's monitor, the ZASS Control Center opens on the non-existent second monitor. I have found no way to restore it to using the laptop's monitor.

    ZASS 8.035
    Windows XP Pro with latest updates
    Dell Inspiron 8500, 2GB RAM

    Any suggestions?

    Doug

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,471

    Default Re: ZASS is opening on a non-existent second monitor


    <BLOCKQUOTE><HR>dwsteele wrote:
    At one location I run my laptop with two monitors and open the ZASS Control Center on the second monitor. When I change my location and have only the laptop's monitor, the ZASS Control Center opens on the non-existent second monitor. I have found no way to restore it to using the laptop's monitor.

    ZASS 8.035
    Windows XP Pro with latest updates
    Dell Inspiron 8500, 2GB RAM

    Any suggestions?

    Doug

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE>

    to the Zone Alarm User Forum..



    Sorry, That is a Windows configuration problem, not related to ZoneAlarm..

    1.) You will have to Click Start, Settings, Control Panel and Turn off the Dual Monitor option or

    2.) hock up the laptop to both monitors and move the ZASS Control Center back onto the primary Monitor..

    --------------------------------------------------------
    WinXP SP3
    ZoneAlarm Security Suite version:8.0.298.035
    TrueVector version:8.0.298.035
    Driver version:8.0.298.035
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:985168792
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200905.5955
    AntiSpam version:6.0.0.1429
    -----------------------------------------------------------------


    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    dwsteele Guest

    Default Re: ZASS is opening on a non-existent second monitor

    The Display Properties control panel Settings tab has the &quot;Extend my Windows desktop onto this monitor&quot; box unchecked for Monitor 2 when the laptop has no second monitor attached.

    I am dubious that this is a Windows problem and not a ZASS problem since all the other programs I have tried revert to using Monitor 1 when Monitor 2 is not attached. It seems that ZASS is failing to notice that there is no second monitor.

    Doug

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,471

    Default Re: ZASS is opening on a non-existent second monitor

    Sorry, The Adice I gave you works for me..If you feel it is a ZoneAlarm problem, then Please Contact ZoneAlarm Tech Support Directly, as they do not Monitor this User Forum..There are Over 60 Million Users of ZoneAlarm world Wide..This User Forum exist to help the Few Users who encounter a problem and need to be guided in the right direction by Other more Experienced Users..
    ZoneAlarm Tech Support and Customer Service do notRead or Monitor this Forum..There are two Seperate Web-links for those two services..Live Chat mode : http://www.zonealarm.com/security/en...ce-support.htmCustomer Service www.zonealarm.com/csformZA Tech Support (Requires Valid ZA License Key) www.zonealarm.com/tsform---------------------------------------

    Post back here with your Progress Report, so other Users with Dual monitors may benifit from what Tech Support Tells you..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    dwsteele Guest

    Default Re: ZASS is opening on a non-existent second monitor

    Thanks, I will submit a msg to them.

    Doug

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