I recently purchased the following ZoneAlarm products:
ZoneAlarm Security Suite 3 User
Steganos Password Manager
Your "Forcefield" product completely destroyed my ability to view video on YouTube. It turns out that Forcefield completely destroyed my ability to view videos on any site within my browser. When I tried to get "support" for the product, the only type of support that is available is a "knowledge base" with no knowledge of the problem at all; or community forums where I found only one post from another user regarding this problem...and that post had been unanswered; FWIW, that person stated that they had to open an "unprotected" browser window to view YouTube videos. Well, that worked for me, too...once. Thereafter, I could not view any YouTube video in any browser, unprotected or not. Uninstalling Forcefield did not correct the problem.
The only other "support" available was to call a telephone # and be charged by the minute in order to get help for a product that had destroyed my video browsing ability from the moment I installed it. The pay-by-minute telephone support really **bleep**es me off! It is the kind of support that is offered by Make-A-Fee. At this time, I am looking at a complete, clean re-install of my operating system to undo the damage caused by "Forcefield". Thank goodness I only had a 1-PC license for Forcefield and my other computers are untouched by your Malware. So, I am compiling a video detailing the problem and I will post it to YouTube and other video sites so that I might warn other unsuspecting potential users about the dangers of installing "Forcefield" on their computers.
Just think, this could have been avoided if there were some form of REAL customer support available for your products. I
was a ZoneAlarm customer many years ago and your support was not like this. I don't know what genius came up with the idea for your current support paradigm, but you should fire that person, and find some real people who can talk on a phone without charging your customers for the misery you products have created. Or, at the
very least, institute a viable email support structure where a customer can open up a support issue, receive a validating
support confirmation number, and...perhaps...get some actual help with a problem!!!
I can find no other way of addressing this grievance with ZoneLabs regarding Forcefield, I tried to find a private email address whereby I could address this issue...there is no such address available. So, I am posting this here! You can delete this post if you want, but you won't be able to stop me from airing my grievances on video sites all across the Internet.
Operating System:Windows XP Pro