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Thread: Screen Capture Problems

  1. #1
    katiebuglove Guest

    Default Screen Capture Problems

    I couldn't get a screen capture from Paint Sho Pro, it was completely blacked out.
    I had a sneaking suspicion that it had to do with my new FF.
    I exited out, tried screen capture again and same thing--black.
    I set FF to not start up automatically, cleaned my cache, etc., and rebooted.
    Then I opened PSP and tried another screen capture.
    It worked beautifully.
    Then I started FF, selected
    'open unprotected browser' and tried another screen capture.
    It worked great.
    Then I tried
    'open browser' (not even private!) and uh oh, black capture.
    I exited FF, did not reboot but did clean my cache, and tried another capture in unprotected browser.
    Nope, black.
    I had no choice but to reboot.
    It takes less than a minute but what a pain.
    So, it looks like that if I want to capture, I must first make sure that
    I have not used
    'open browser' at all
    and if I have, I have to reboot and make sure first that I do not have it set to start up automatically.

    Operating System:Windows XP Home Edition
    Software Version:6.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004

    Default Re: Screen Capture Problems

    HI!just set the 'Block programs that secretly records your keystrokes' to 'only alleged securesession (https).So, your SPS will work and you will be still safe while doing banking or web shopping.You may need to reboot after changing the settings.Cheers,Fax

    Click here for ZA Support
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  3. #3
    katiebuglove Guest

    Default Re: Screen Capture Problems

    Perfect fix--and didn't even have to reboot.
    Thanks for your help, I really appreciate it!

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