I only use IE7 for Windows updates and downloading ZoneAlarm upgrades.My browser of preference is Firefox.
Any time I make changes, upgrades or add-ons to Firefox, I always exit ZAFF make the changes.Load ZAFF and Clear virtual data.Never encounter any problems this way.
Today I install an Add-ons extension to firefox using 'unprotected browser'.I had never done it this way before.Every thing was alright till I shut down my computer.Later on I turn my computer back on and my banking user id was gone.Re-enter and log into sitekey.Shut down Firefox and loaded up Firefox.No user id.Clear virtual data.Re-enter user id and same thing.
Have come to the conclusion that using 'unprotected browser' corrupted my Firefox profile.
Uninstall and setup Firefox using this link :
No issues after that.Added that add-ons extension with no problems.
Will send ticket to tech support on this issue.
ZoneAlarm Security Suite version:8.0.298.000
Anti-virus engine version:18.104.22.1688
Anti-virus signature DAT file version:980718412
Anti-spyware engine version:22.214.171.124
Anti-spyware signature DAT file version:01.200903.5565