Results 1 to 8 of 8

Thread: Problems with ZAX FF protected browser (IE7) and Adobe Reader plugin.

  1. #1
    lalittle Guest

    Default Problems with ZAX FF protected browser (IE7) and Adobe Reader plugin.

    When I open pdf rebate form from Fry's rebate download site
    using a ZAX FF protected browser and IE7, saving the file via the Adobe Reader "save" button causes the browser "Adobe Reader" plugin to stop responding, and the window will not close.
    I have to manually end task on the IE7 window.
    If I instead open an unprotected browser, this does not happen -- I can save the pdf file and the IE window still responds.
    One strange side effect is that I CAN still navigate to another site, but if I navigate back to the pdf site, it won't reload the pdf document.
    If I open a NEW browser window, however, it will once again work (until I do another "save.&quot
    Here is one of the rebate form links I'm using:
    http://images.frys.com/art/rebates_p...392_092809.pdf
    This happens with another rebate pdf as well.
    Adobe reader is fully up to date, as is IE7.
    Note also that when I save the pdf file, it does not ask to over
    Thanks,
    Larry


    Operating System:
    Windows XP Pro
    Software Version:
    8.0
    Product Name:
    ZoneAlarm Extreme Security


    Message Edited by lalittle on 04-19-2009 03:29 AM

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: pdf files lock up IE7 browser with ZAX FF protected browser.

    Hi!works perfectly fine here... :8}First double check that both all components of adobe and IE have super trusted permission (three green bars) in ZA program control. Then:Open ZoneAlarm, click Browser Security and go to Settings -> Advanced. Turn Virtualization on and see if you have the same issues.

    If the problem still happens, please follow these steps to troubleshoot.

    - Close all browsers
    - Open ZoneAlarm
    - Click Browser Security -> Settings
    - Click Advanced tab
    - Clear virtual data and click okay
    - Now turn Browser Security off and follow these steps here

    - Click Start -> Control Panel -> Internet Options
    - Click Delete -> Delete Temporary Internet Files
    - Security (Tab) -> Default Level
    - Advanced (Tab) -> Restore advanced settings

    Turn browser security back on and see if it works. Cheers,Fax

    Message Edited by fax on 04-19-2009 12:31 PM

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    lalittle Guest

    Default Re: pdf files lock up IE7 browser with ZAX FF protected browser.

    Turning off virutualization fixes the issue (as does turning FF completely off.)
    I then did the following exactly as instructed:
    <blockquote><hr>- Close all browsers
    - Open ZoneAlarm
    - Click Browser Security -&gt; Settings
    - Click Advanced tab
    - Clear virtual data and click okay
    - Now turn Browser Security off and follow these steps here

    - Click Start -&gt; Control Panel -&gt; Internet Options
    - Click Delete -&gt; Delete Temporary Internet Files
    - Security (Tab) -&gt; Default Level
    - Advanced (Tab) -&gt; Restore advanced settings

    Turn browser security back on and see if it works.<hr></blockquote>The problem persists as long as virutualization is on -- as soon as I &quot;save&quot; the pdf file via the Adobe Reader plugin &quot;save&quot; button, the Reader controls become unresponsive and
    the window won't close even if I first navigate to a different website.
    It appears that virtualization is the culprit, and so far, every pdf I've tried has the same behavior.
    I went to the Adobe site and opened some of their support pdfs, and they did the same thing.
    Thanks,
    Larry

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: pdf files lock up IE7 browser with ZAX FF protected browser.

    Hi!again, this works perfectlyfine here, including your link. Must be something local :8}- Close all browsers
    - Open ZoneAlarm
    - Click Browser Security -&gt; Settings
    - Click Advanced tab
    - Clear virtual data and click okay
    - Now turn Browser Security off and follow these steps here
    Now remove Adobe Acrobat or Adobe acrobat reader. Test IE7 now opening PDF, IE7 should ask to save the file and not visualise. If yes,Go to Adobe Acrobat site, download theinstaller and reinstall...Now try to turn ON ForceField... If the above fails then remove ZAX manually including ForceField folder as detaile below:First Remove ZA from add/remove programs then:01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    &gt; ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes
    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.
    21.) Click Start, Computer
    22.) Double Click C:
    23.) Double Click the Program Files Folder24.) Double Click the Checkpoint Folder25.) Right click onZAForceField folder, click Delete, and choose Yes

    26.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - z llictbl.dat
    - zpeng24.dll
    - zpeng25.dll
    27.) Clear your Temp Directory per the instructions below.

    - Go to Start -&gt; Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    28.) Clear the Prefetch folder per the instructions below.

    - Go to Start -&gt; Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    29.) Remove the following registry entries by going to Start -&gt; Run and
    typing in regedit. Use the folders on the left side of the window to navigate
    to the specified directories.

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start &gt;&gt; Run &gt;&gt; and type regedit. Click on Help &gt;&gt; Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.

    30.) Close this window, then empty your recycle bin.
    31.) Restart the computer.
    32.) Check the system for malware. Check with MBAM and SuperAntispyware. See links here:http://forum.zonelabs.org/zonelabs/b...essage.id=378733.) ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&amp;D, WinPatrol, AVG, NOD, Kaspersky and manyothers. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should.34). Clean your system and registry with ccleaner.comhttp://www.ccleaner.com/download/builds/downloadbinslim35). Re-download the ZAX installerhttp://download.zonealarm.com/bin/fr...SPSetup_en.exe36). Install with default settings do NOT alter them. After re-boot go to ZA antivirus/antispyware and 'Update Now' and do not restore any previous ZA settings.Cheers,Fax

    Message Edited by fax on 04-19-2009 01:19 PM

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    lalittle Guest

    Default Re: Problems with ZAX FF protected browser (IE7) and Adobe Reader plugin.


    <blockquote><hr>fax wrote:
    Hi!again, this works perfectly
    fine here, including your link. Must be something local :8}
    <hr></blockquote>I just tried it on another system (also using ZAX)
    and I got the exact same behavior, so whatever is doing this, it's not unique to just one system.
    Note that I changed the original thread title since the browser itself does not fully lock up -- I can still navigate to other sites.
    It's just &quot;parts&quot; of it that lock up, such as the Reader controls.
    Once I actually do a save, none of the Reader controls respond.
    Just to confirm that we're on the same page here, after you actually finish saving the file to your system, you can still use the Reader controls -- i.e. you can save
    the same file
    again?
    Also, if you close the IE window it closes normally.
    If so,
    I'm
    really curious what the difference might be
    between the two systems I tried and yours.
    Here are some of the specifics on my two systems for comparison to yours:
    - I'm using ZAX and not the standalone FF.- I'm still using IE7 and not IE8.- I've installed
    the latest updates from MS, including the new one
    for IE7 from
    earlier this week (i.e. KB963027).- I'm using the latest update of Reader.- I have all the FF components
    on,
    including virtualization.
    Are these all the same on your system?
    If so, I'll start trying all the uninstall/reinstall stuff, but I wanted to check before going through all this just in case another difference becomes apparent.
    Note that with virtualization on, using the &quot;Save button&quot; and using &quot;File &gt; Save&quot; to the same thing.
    Also, the file DOES get saved to the desktop, but if it's already there, I do NOT get an overwrite warning.
    Thanks again,
    Larry

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: Problems with ZAX FF protected browser (IE7) and Adobe Reader plugin.


    <BLOCKQUOTE><HR><BLOCKQUOTE>Just to confirm that we're on the same page here, after you actually finish saving the file to your system, you can still use the Reader controls -- i.e. you can savethe same fileagain? Also, if you close the IE window it closes normally.</BLOCKQUOTE><HR></BLOCKQUOTE>Yes, absolutely no problem, save it again? Yes... it will ask to overwrite... yes... IE7closes fine.<HR>lalittle wrote:
    <BLOCKQUOTE>Are these all the same on your system? <HR></BLOCKQUOTE>Yes, the same...I am sorry it does NOT happen here.... must be something common on your two systems.Out of curiosity, you have been posting hundreds of times about problems of your ZA since years. Wonder why you are still using ZA products, may be time to try something else? I can imaging itcauses you a huge waste of time Cheers,Fax

    Message Edited by fax on 04-20-2009 08:28 AM

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    lalittle Guest

    Default Re: Problems with ZAX FF protected browser (IE7) and Adobe Reader plugin.


    <blockquote><hr>fax wrote:
    Yes, absolutely no problem, save it again? Yes... it will ask to overwrite... yes... IE7
    closes fine.
    <hr></blockquote>

    Thanks for the confirmation.

    One other thing occurred to me that
    could possibly
    be a significant difference here.
    I'm still using 8.0.298.000 instead of 8.0.298.035.
    Are you using 035?
    <blockquote><hr>fax wrote:

    Out of curiosity, you have been posting hundreds of times about problems of your ZA since years.Wonder why you are still using ZA products, may be time to try something else? I can imaging it
    causes you a huge waste of time <hr></blockquote>It may indeed be time to move onto something else, but having used ZA since the pre-release version of ZAPro 1.x, I'm used to the ZA methodology, and I guess I just have a reflex to stick with it.
    I don't know... maybe it's just laziness that keeps me sticking with the same app.
    That said, I
    do like the &quot;idea&quot; of some of the new ZA developments (like FF), which I don't see in other packages.
    Larry

  8. #8
    lalittle Guest

    Default Re: Problems with ZAX FF protected browser (IE7) and Adobe Reader plugin.

    Just to update for anyone following this, I'm still seeing this issue with ZAX 8.0.298.035, as well as the 153 FF update.
    I reported this to ZA tech support, and they escalated the issue to their engineering team.
    I've also now confirmed this on FOUR completely different systems, so it's definitely not a fluke.
    I see the same issue with IE7 and IE8, as well as with the most recent
    Adobe Reader
    update (9.1.1.)

    I see the exact same behavior where if I open a pdf file in the browser window and &quot;save&quot; it, the Adobe Reader controls become completely inactive.
    There appears to be something different about the way pdf files are saved when using the Reader plugin for IE.
    On a side note, my Reader plugin controls also keep resetting.
    They appear to be saved at first (I can close and
    reopen another pdf file in IE and they remain), but eventually they are back at the default values.
    I'm not sure if this is related to the other issue or not.
    I'll report back if ZA gets back to me on this.
    Larry

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •