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Thread: my vault has been emptied

  1. #1
    azgretchen Guest

    Default my vault has been emptied

    I have just noticed my identity lock "off" and realized that there is nothing in my vault.
    What happened to everything that I had previously entered into my vault?
    Does this mean that my system has been breeched?

    Product Name:ZoneAlarm Pro

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: my vault has been emptied

    Hi!did you updated your ZA recently? Or reinstalled it?ZA empty vault can also due to ZA database corruption.There is 0 risk if your vault is stolen. In fact, there is no information on your password, keys, IDs, etc... on ZA vault but only MD5 signature.If you have not done yet, you could update to the latest ZAPRO version that has been just released:http://download.zonealarm.com/bin/fr...408_000_en.exeGiven the problems you had with myvault I would recommend a clean install.Cheers,Fax

    Message Edited by fax on 09-17-2007 01:28 PM

    Click here for ZA Support
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  3. #3
    azgretchen Guest

    Default Re: my vault has been emptied

    Thank you very much for your response.
    I have only
    used the
    automatic updates for virus and
    spyware.
    I will follow your recommendations.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: my vault has been emptied


    <BLOCKQUOTE><HR>azgretchen wrote:
    I have onlyused theautomatic updates for virus andspyware. I will follow your recommendations.
    <HR></BLOCKQUOTE>You're welcome!In your original post you mentioned that you are using ZAPRO.Please note that ZAPRO hasNO virus protection only spyware. You should run an antivirus together with ZAPRO or using ZASS.Cheers,Fax


    Message Edited by fax on 09-17-2007 06:47 PM

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    azgretchen Guest

    Default Re: my vault has been emptied

    I'm sorry your correct.
    I forgot that pro was what I originally had but had updated to security suite soon after that.

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: my vault has been emptied

    OK, thanks! Then this the link to latest build of ZASS:http://download.zonealarm.com/bin/fr...408_000_en.exeCheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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