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Thread: No outgoing mail with outbound mailsafe

  1. #1
    bobap Guest

    Default No outgoing mail with outbound mailsafe

    This morning out of the blue I could not send emails. Nothing has changed, but I could not send anything but I could still receive. My ISP (Cebridge Connections) says it is the firewall. I stopped the outbound protection and now I can send emails. While I am not too concerned about checking my outbound emails I would like to know why this is happening. I am sure it has more to do with my ISP than ZoneAlarm as this seems to be a problem now with them concerning ZoneAlarm, and several other firewalls.

    Thank you for your time.


    Operating System:Windows XP Pro
    Product Name:ZoneAlarm Internet Security Suite
    Software Version:6.5

  2. #2
    Join Date
    Apr 2004
    East Coast of Florida - Lightening/Shark Bite Capital of the World

    Default Re: No outgoing mail with outbound mailsafe


    If you are still having problems,a database reset will fix it if that is the problem. Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    1. Boot your computer into the Safe Mode. {Instructions if needed}
    2. Navigate to the c:\windows\internet logs folder.
    3. Delete the backup.rdb and iamdb.rdb files in the folder.
    4.Reboot into the normal mode.PLEASE keep me posted on your results, Thanks.SlyFox

    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday

  3. Default Re: No outgoing mail with outbound mailsafe

    Thanks, it works fine now.


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