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Thread: Help with Resetting Zone Alarm

  1. #1
    wobbler Guest

    Default Help with Resetting Zone Alarm

    I have the Zone Alarm "Security Suite." and Windows XP Home Edition

    I have looked and looked for a way to reset Zone Alarm to "New" status. I want to return it to it lowest level, where it has to review, relearn and grant access to all my programs ANEW.

    Is there a way to this short of deleting it completely and reinstalling it? I am a liuttle weary of that step.

    Thanks for assistance
    Peter - still wobbly

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Internet Security Suite
    Software Version:6.5

  2. #2
    Join Date
    Oct 2005
    Location
    New York
    Posts
    429

    Default Re: Help with Resetting Zone Alarm

    Please follow ledoc's instructions.

    Message Edited by NNard on 08-28-2006 07:38 PM

  3. #3

    Default Re: Help with Resetting Zone Alarm

    Try resetting your database. Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    1. Boot your computer into the Safe Mode. {Instructions if needed}
    2. Navigate to the c:\windows\internet logs folder.
    3. Delete the backup.rdb and iamdb.rdb files in the folder.
    4. Reboot into the normal mode.

  4. #4
    wobbler Guest

    Default Re: Help with Resetting Zone Alarm

    Woah!

    I never said Zone Alarm wasn't functioning properly. I was looking for instructions on how to RESET it - like starting from scratch - where it'd have to learn how to treat my programs all over again - as if for the first tmie.

    I want to return my ZA to "virgin" status

    - mainly 'cause I don't have another 71 versions waiting in line LOL!!

  5. #5

    Default Re: Help with Resetting Zone Alarm

    Wobbler,If you reset your database as suggested you will have achieved the goal you have stated.

  6. #6
    wobbler Guest

    Default Re: Help with Resetting Zone Alarm

    Thank you sir - mission accomplished. Maybe, it might be a good idea in updates to have a BUTTON or TAB in the product info beside the "Change Lic.", "Renew" and "Change Reg" that simply allows a RESET to start from scratch.

    Thanks again
    Peter - wobbling as always

  7. #7

    Default Re: Help with Resetting Zone Alarm

    You are most welcome.Here is an idea.... The next time you reset your settings why dont you save the "cleared-of-configuration-changes" condition to an XML file by using the Backup button on the preferences tab. You could name it something like "reset" or "preconfigured".Whenever you wanted to get back to that original state you would just do a restore of the program using that XML file.

  8. #8
    wobbler Guest

    Default Re: Help with Resetting Zone Alarm

    Good idea.

    Tell me, why did I have to boot from "Safe mode?" So none of the drivers etc., are loaded?

    cheers,
    Wobbling Wobbler

  9. #9

    Default Re: Help with Resetting Zone Alarm

    I think the reason is that some of the program's compnonents rely on the settings in the files you want to delete so if you tried to delete them in normal windows mode you would be denied access to them to delete...."this file is in use...." is what you might be told if you didn't use safe mode.

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