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Thread: ZAISS 6.5.737 won't add sites to privacy site list

  1. #1
    africabluelion Guest

    Default ZAISS 6.5.737 won't add sites to privacy site list

    I have just upgraded to 6.5.737, and now can't add a new site to the site list in the privacy area (and therefore can't log into a site that requires cookies to let me in). ZAISS gives me a message - 'can't find the site' - I've tried with obvious sites like www.bbc.co.ukand it still cant find them. I managed to add sites in previous versions. Any suggestions gratefully received.David

    Operating System:Windows XP Pro
    Product Name:ZoneAlarm Internet Security Suite
    Software Version:6.5


    Message Edited by africabluelion on 09-18-2006 09:59 PM

    Message Edited by africabluelion on 09-18-2006 09:59 PM

  2. #2
    billc Guest

    Default Re: ZAISS 6.5.737 won't add sites to privacy site list

    Sounds like something got corrupt in your upgrade. Either the firewall itself or the Zone Alarm database. The first thing I'd try is a database reset to see if that will fix the problem. Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    1. Boot your computer into the Safe Mode. {Instructions if needed}
    2. Navigate to the c:\windows\internet logs folder.
    3. Delete the backup.rdb and iamdb.rdb files in the folder.
    4.Reboot into the normal mode.

    Did that work?

  3. #3
    africabluelion Guest

    Default Re: ZAISS 6.5.737 won't add sites to privacy site list

    Bill, many thanks (sorry for delay, been away) - tghe immediate problem is solved.
    Another similar problem - when I try and 'allow' a blocked site from the log list it won't let me - all options are greyed out?
    Is it a similar problem? With a similar solution?
    David


    Message Edited by africabluelion on 09-26-200611:16 AM

    Message Edited by africabluelion on 09-26-200611:16 AM

    Operating System:Windows XP Pro
    Product Name:ZoneAlarm Internet Security Suite
    Software Version:6.5

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