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Thread: Add-in for Outlook is missing to filter Junk mail

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  1. #1
    aelphabae Guest

    Default Add-in for Outlook is missing to filter Junk mail

    My outlook program froze one day and when I shut it down, sent the error report and restarted it, there was an error window that appeared saying that a certain add-in had malfunctioned and asked if I wanted to continue running it, which I said no... Okay, so now the ZoneAlarm Junk filter is completely missing, no add-in available to select from the toolbar in Outlook. I've tried reinstalling ZoneAlarm to no avail. Help!

    Operating System:Windows XP Pro
    Product Name:ZoneAlarm Internet Security Suite
    Software Version:6.5

  2. #2
    stevemaloy Guest

    Default Re: Add-in for Outlook is missing to filter Junk mail

    I have the exact same issue. The ZoneAlarm Junk Mail toolbar has disappeared from Outlook. Can someone help?Thanks

  3. #3
    tfrederick Guest

    Default Re: Add-in for Outlook is missing to filter Junk mail

    I had the same problem. Anyone have any idea how it gets disabled? I do not remember disabling the add-in.

    TDF

  4. #4
    adambede Guest

    Default Re: Add-in for Outlook is missing to filter Junk mail

    I cannot get the Outlook junk mail filter add-in to run.
    It started when I installed the Zonealarm Internet Suite v8 and persisted through the Beta and I am now on 8.0.059.000.
    In Outlook I go to Help --> About --> Disabled Items.
    There are no disabled Items.
    I go to Options --> Advanced --> COM Addins.
    From there I see the application is unchecked.
    I check it, click done, go back to COM Addins, and see it is uncheck and there is a load error message.
    Does anyone know what might be the problem?

  5. #5
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,466

    Default Re: Add-in for Outlook is missing to filter Junk mail

    1.) first Shut down Outlook..2.) Bring up the ZA Control Menu, Click on Email protection 3.) in Main Section 3rd Option Turn ON Junk Mail filter4.) Start Outlook again, and it should install the SonicWall Filter and Junk-mail Addon..ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:962488105
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200810.4785
    AntiSpam version:5.0.61.9957
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    adambede Guest

    Default Re: Add-in for Outlook is missing to filter Junk mail

    Your suggestion did not help.
    Here are more data.
    The COM addin is not shown as SonicWall but MlfAddin.MlfAddin.
    It is unchecked and if I check it, exit the dialog box, reenter the box,
    I get a load error message in the same dialog box.

  7. #7
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,466

    Default Re: Add-in for Outlook is missing to filter Junk mail

    Did you Shut down Outlook before making the Change?
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  8. #8
    stevemaloy Guest

    Default Re: Add-in for Outlook is missing to filter Junk mail

    Figured it out! Open Outlook and go to Help..About Outlook...then look at the bottom of the window for "disabled items". The ZoneAlarm add-in will be there. Enable it, restart Outlook, and you're good to go.

  9. #9
    aelphabae Guest

    Default Re: Add-in for Outlook is missing to filter Junk mail

    Worked like a charm! Thanks!!

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