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Thread: Outlook 2007 Problem

  1. #1
    jkbertram Guest

    Default Outlook 2007 Problem

    I just upgraded to the Security Suite from ZA Pro. Now, when I bootup, Outlook 2007 will not open. Keep getting error messages about various Outlook add-ons. If I disable ZA Security Suite, Outlook opens fine. Any suggestions? Thanks.

    Operating System:Windows XP Pro
    Product Name:ZoneAlarm Internet Security Suite
    Software Version:

  2. #2
    Join Date
    Nov 2004
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    Default Re: Outlook 2007 Problem

    Hi!I am using ZASS 7 with Outlook 2007 and have no problems...Go to ZASS and disable the Junk mail fiter -->e-mail protection tab --> uncheck "Junk e-mail filter" (with Outlook closed), then go to Outlook --> tools --> trust center --> Add-ins --> Look for a "mailbuddyOutlook" (i.e. ZASS junk filter) and remove it (if still there).Fax

    Message Edited by fax on 05-11-2007 07:55 AM

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  3. #3
    jkbertram Guest

    Default Re: Outlook 2007 Problem

    Thanks, Fax for the help. All I had to do is turn the junk e-mail filter off. The 2nd part of your fix was not necessary. As a matter of curiosity, how did you determine how to fix this problem? I got absolutely no where with the ZA "instant help" feature. I also thought it was ludicrous for ZA to want to charge me for tech support for their own shortcoming in programming. Thanks again.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Outlook 2007 Problem

    Hi!actually I am using ZA junk filter in Outlook 2007 without problems.For the rest, its the normal procedure if you have troubles with the add-in.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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