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Thread: Outlook Express simply will not start, hangs on start up...

  1. #1
    phyrie_one Guest

    Default Outlook Express simply will not start, hangs on start up...

    I've always liked the free Zone Alarm firewall, and finally bit the bullet and bought the new Security Suite.
    Now my Outlook Express just won't work.
    It tries to open, and I get the task bar and folders list, and sometimes even
    the list of messages.

    First a "Do you want to create a safelist?" comes up.
    I say "yes", then a window that informs me it's doing a virus scan..then nothing... Just sits there.
    When I get tired of looking at it, I try to close the program, only to be told it's not responding.
    Duh...
    In the meantime, even if I cancel the scan, the program is frozen.
    I can't check my mail or read anything unless I turn off the whole Zone Alarm program, and try to re-start Outlook Express.
    Sometimes it works, sometimes not.
    I have since uninstalled the program (ZA) and re-installed with the "clean install" choice.
    No difference.
    I used to use the Qurb whitelist program to filter my email, and it is totally disabled, although I didn't uninstall it.
    I don't want to, if this new program refuses to work.
    Can anyone help?
    I have a Toshiba Satellite P30
    Notebook computer, Pentium 4 3.2Ghz,
    1024 MB Ram, running Windows XP Home, SP2, updated.
    Thanks, Phyrie


    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Internet Security Suite
    Software Version:7.0

  2. #2

    Default Re: Outlook Express simply will not start, hangs on start up...


  3. #3
    phyrie_one Guest

    Default Re: Outlook Express simply will not start, hangs on start up...

    Nope, it's the junk/spam filter.
    It seems to work fine if I shut the filter off.
    So now I have a program with features that are unusable.
    I'd rather they didn't include them, than have me pay for them and not be able to use them.
    Should have saved my money and stuck with the free firewall and my whitelist program.
    Phyrie

  4. #4

    Default Re: Outlook Express simply will not start, hangs on start up...

    Your issue sounds somewhat like mine from a while back:
    http://forums.zonealarm.com/zonelabs....id=8476#M8476

  5. #5
    megthedog Guest

    Default Re: Outlook Express simply will not start, hangs on start up...

    i have exactly the same problem, when it happened before under ZA guidance i did a clean reinstall of ZA but it only got fixed after a reinstall (for other reasons) of my OS (XP Pro) but now its happened again so like you i have had to turn of that feature. I thought it was alright as well, pity.
    Len

  6. #6
    megthedog Guest

    Default Re: Outlook Express simply will not start, hangs on start up...

    I was able to report this problem when it first happened but now it seems i cant find an email link to report this again, its probably carefully hidden. So how do i inform ZA or ask for renewed support for their product i have paid for and cant use properly now.

  7. #7
    Join Date
    Nov 2004
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    Posts
    17,286

    Default Re: Outlook Express simply will not start, hangs on start up...

    Hi!Use again their webform: www.zonelabs.com/tsform Email support is available via ZA "instant support". Input your question, get your answer, say NO (may be more than once) when asked if the answer did solve the problem and you will get the link to contact ZA directly.Hope this helps.Fax

    Click here for ZA Support
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