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Thread: ZoneAlarm Pro always blocks cookies.

  1. #1
    wuioghqu Guest

    Default ZoneAlarm Pro always blocks cookies.

    In my privacy settings I have:

    Cookie Control: Disabled
    Allows all cookies.

    Yet, when I try to go to a website that requires cookies (like...this one.) The site says my cookies are disabled and the ZAP privacy advisor says "blocked: cookies." The only way I can get into the site is to shutdown ZoneAlarm completely. This is very frustrating as it says "all cookies are allowed" yet freaking blocks them anyway.

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Pro

  2. #2
    naivemelody Guest

    Default Re: ZoneAlarm Pro always blocks cookies.

    Some users may have their ZoneAlarm Pro privacy settings adjusted so as to block their access to this Forum. In these cases, simply open ZoneAlarm Pro to Privacy -> Sites tab. Manually add the site to the list, and save. Allow 3rd party cookies, and you should be able
    to access the Forum now. (3rd party cookies are required due to our use of a host ( and several domain names for the Forum).

    Also, in Internet Explorer, if you have raised the Internet Zone to High setting, you will need to add "" to the Trusted Zone in IE, and make sure that IE's Trusted Zone is set to Medium or Low. If you have any other programs possibly blocking cookies, disable those for this site as well if you rae having access problems.

    Forum-Moderator <hr>;<hr>Also check in your User Guide - to verify proper settings - right click ZA tray icon &gt; see &quot;Help&quot; &gt; check chapter on &quot;Privacy Protection"<hr>From Guru Hoov's website -
    . {Note:
    these illustrations are outdated}<hr><div align="center">Privacy Settings

    Here is the front page of the privacy settings

    You can change some of the privacy settings just by clicking on one of the x's or one of the checkmark
    Then selecting either allow or block.

    Or you can right click on the site, and select options. Or click on the site and click the options button in the lower right corner.

    and then you get

    And on this page you can change the options to have to do with Cookies.
    Then if you click on the Ad Blocking tab you get this page

    Where you can make adjustments to the add blocking capabilities.
    Now click on the Mobile Code Control and you get

    Where you can change what kinds of scripts you want to block.
    And by adjusting the settings in this fashion, you are customizing the settings on a per site basis.

    But by far the best way of figuring out what you need to customize on what site is to turn the privacy advisor on.
    You do this in the cookie control settings page
    And to get there you go to the privacy section in ZoneAlarm and click the custom button in the cookie section

    Its at the bottom of the page.
    Once you check that and surf to a site you get this kind of popup

    And what you need to do is remember what it is telling you is being blocked,
    then you click where it says to and it will take you to the site that needs customizing, as well as highlighting it.

    Go ahead and make whatever changes you want. Then this Icon will appear in the Edited column.

    This happens no matter how you customize the settings on the site.

    Something else you need to know about the Site list is that there are a few ways to reset it.
    1. Reboot windows
    2. Turn ZoneAlarm off and then back on
    3. Turn the privacy settings off and then back on
    4. Crash your system (not suggested)
    Also on occasion the list will be reset totally after a crash, or other event that causes the settings database to be reset.
    If you decide that one of the sites on the list needs to go away, right click on it and select remove

    <hr>:8}NaiveMelody NYC 11-19-07 - The &quot;In&quot; Crowd - Ramsey Lewis Trio

    Message Edited by NaiveMelody on 11-20-2007 12:18 AM

  3. #3
    wuioghqu Guest

    Default Re: ZoneAlarm Pro always blocks cookies.


    I mean wow.

    My message was only about two sentences long, yet you apparently couldn't be bothered to read it?



    You will notice that I have it set to never, ever block cookies. For any site. Yet, it does so. And no, it is not my browser settings. If I try to go to a site that needs cookies, I can't get in, and AS SOON AS I SHUTDOWN ZONEALARM, I'm allowed in.

    I can't believe I wasted my money on this piece of garbage.

  4. #4
    naivemelody Guest

    Default Re: ZoneAlarm Pro always blocks cookies.

    Here take a look at past posts with similar issue -<hr>- You can try this - set &quot;Ad blocking to Off&quot;<hr>- Also, try turning all privacy settings to OFF, reboot, and turn them back on. That kickstarts it sometimes<hr>- your ZA Pro may have some form of corrupted files - use this -<hr>-If you have already reset your database then I would suggest a clean uninstall/re-install.
    To clean uninstall, please follow closely this instruction (keep nopte of your license):
    Double check that the following folders are no in your system (if they are please remove them):C:\WINDOWS\system32\ZoneLabs
    C:\WINDOWS\Internet Logs
    C:\Program Files\Zone Labs
    C:\windows\system32\zonealarm or
    Run a registry/system cleaner (e.g.
    Download a fresh installer and reinstall ZA, please follow this instruction:
    If all the above fails, please contact ZA technical support at:<hr>

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