Results 1 to 8 of 8

Thread: Zonealarm not blocking cookies, private headers, webbugs, etc.

  1. #1
    gliderman Guest

    Default Zonealarm not blocking cookies, private headers, webbugs, etc.

    I am running ZA Pro 7.0.462.000 and Kaspersky AV 7 too.
    As of Friday one of the auto updates in Kaspersky has broken all the privacy features in ZA.
    I set all to be blocked under the privacy tab -
    mobile code, session c's, persistent c's, 3rd party c's, web bugs, private headers, and ZA is allowing all to still come through to my computer.
    I uninstall Kaspersky completely and ZA starts working again.
    Anybody else have this issue?
    Thanks

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Pro

  2. #2
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Zonealarm not blocking cookies, private headers, webbugs, etc.

    Hi,Welcome to the Forum!PLEASE try the following solution and PLEASE let me know if it solves your issues, THANKS.To repair this problem, please follow the steps below. Please note that

    this will remove your program permission settings (so you may want to make
    note of them), but re-establishing them is a simple process.

    1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot

    SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













  3. gliderman Guest

    Default Re: Zonealarm not blocking cookies, private headers, webbugs, etc.

    No luck.
    All that did was to reset ZA back to its original default settings.
    I have even uninstalled ZA and reinstalled, but to no avail.
    ZA works fine when Kaspersky is not installed.
    Does anyone know what Kaspersky has done lately to cause this?
    I have checked with a few other people I know and they are having the same problem when running ZA 7 and Kasperky AV 7 together.

  4. #4
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Zonealarm not blocking cookies, private headers, webbugs, etc.

    Hi,PLEASE contact Tech Support and see what they say about this issue and if you would PLEASE post back with their answer they give you, THANKS.PLEASE use ONLY I.E. 7 or 6 when sending this Tech Support Form, as NO other browser will work, THANKS.You need to contact Tech Support at

    www.zonelabs.com/tsform

    SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













  5. Default Re: Zonealarm not blocking cookies, private headers, webbugs, etc.

    You could try this:

    Uninstall all security (including the ZA and the KAV)

    Install the KAV and get it settled in.
    Set both the zlclient.exe and the vsmon.exe in the Trusted Zone or exclusions (just manually type these in) and also the Program Files\Zone Labs folder and the WINDOWS\system32\ZoneLabs folder

    Then install the ZA. Disregard any warnings or alerts from the KAV regarding the installation of the ZA.

    See if this method works. The KAV is starting to become very fussy as it gets matured.

    It may well be some other security is installed and causing issue. Even though the ZA is compatible with every security, the KAV is not. It dislikes any other security installed on the PC. Some users of KAV find this is not true, but many complain the KAV does not work/play well with other security software.

    Oldsod
    Best regards.
    oldsod

  6. #6
    gliderman Guest

    Default Re: Zonealarm not blocking cookies, private headers, webbugs, etc.

    Here is their answer:

    It did not work...
    Thank you for contacting ZoneAlarm Technical Support.I understand that you lost your Privacy settings after an update from
    Kaspersky.There may be a problem with your TrueVector service. ZoneAlarm is
    dependent on its TrueVector service to function properly. You may need to
    refresh the files associated with this service, especially after a networking
    change, OS change, or ZoneAlarm update. First, check in the upper right-
    hand corner of the ZoneAlarm Window. You should see an All Systems
    Active message in green letters (to the right of the lock). If the panel is
    displaying All systems Active and ZoneAlarm is still not functioning
    properly, it is possible that some files have become corrupt.To repair this problem, please follow these steps. Please note that this will
    remove your program permission settings (so you may want to make note
    of them), but re-establishing them is a simple process. If any of the steps
    below does not apply to you, or you are unable to perform the function
    listed, please continue to the next step.** NOTE - Beginning with ZA version 4, you can create a Backup of your
    settings, and then restore them afterwords. See the local ZoneAlarm Help
    files for specifics.1.) Reboot your system into Safe Mode. The method is determined by
    your OS but normally either tapping the F8 key about once per second as
    your computer is booting up, or holding the control key during boot up
    works.For more information on rebooting in Safe Mode, click Start, then Help.
    Click the Search tab, and type in SAFE MODE2.) Open the Internet Logs directory (in 98SE/ME/Vista this will be
    c:windows\internet logs, in 2000 it will be c:winnt\internet logs, in Windows
    XP it could be either of these folders). Use My Computer or Windows
    Explorer to navigate to the folder.3.) Delete all files that have the extension .RDB, .LDB, or TMP.4.) Empty your Recycle Bin.5.) Reboot your system.When the system restarts, you may get some ZoneAlarm configuration
    screens. This is normal and is a result of clearing the program's log files.
    When the system restarts, you may get some ZoneAlarm configuration
    screens. This is normal and is a result of clearing the program's log files.If my answer did not resolve your issue, or you would like further
    assistance on this issue, please reply to this email. By replying, and
    leaving the subject line intact, your response will come directly to me. If
    you have a separate issue you would like assistance with, please submit a
    new request using the website at http://www.zonealarm.com/tsform .Thank you for choosing ZoneAlarm Security!Troy
    Technical Support
    ZoneAlarm
    A Division of Check Point Software

  7. #7
    gliderman Guest

    Default Re: Zonealarm not blocking cookies, private headers, webbugs, etc.

    Which options do I check when putting these two executables in the trusted zone?
    There are 4 different options available when putting an application in KAV's trusted zone.

  8. #8
    gliderman Guest

    Default Re: Zonealarm not blocking cookies, private headers, webbugs, etc.

    I do not see how to set just a folder/directory in the trusted zone.
    It only seems to let you set specific files.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •