I posted this question as a reply to an earlier thread, but have not received any reply. I will repeat it here, and ask if there is a different section of the forum where I might post it and get some help.
Programs affected: Firefox, Thunderbird, Fort Agent.
System: Windows XP Pro, ZoneAlarm 7.0.337.000.
System was recently wiped clean (for factory service) and all programs, including Windows, reinstalled. No Symantic software has been installed on the machine.
Attempting to open URL links in either Thunderbird or Fort Agent fail silently, no error message is seen. A website which presents an https: URL to the Windows shell from Firefox fails with an error message "The parameter is incorrect". If the URL is manually entered into Firefox it works with no problems.
I have followed the advice given in this thread, save for the Norton removal tool, since no part of Norton is present, and the presence of green check marks where blue question marks were advised, but with no effect.
Are there any other settings I should check? Is it possible that the problem is somewhere else in the system. Note that I have the same setup on my home computer (I am on the road at the moment) and the links work correctly.
Cyril N. Alberga
Operating System:Windows XP Pro
Product Name:ZoneAlarm Internet Security Suite