Over the last few months I have been having problems with my Hotmail accounts. This applies to both Internet Explorer 7 (IE7) and Firefox 2 (FF2). However the outputs are different for each browser.
I thought it was Hotmail and the new Windows Live version and wrote to them about it. This was until I shut down Zone Alarm ( Security Suite - ZASS ) and tried Hotmail. Without Zone Alarm everything works perfectly.Description of the
When using IE7 after sign in to Hotmail, the next screen says Object Moved to Here with the word "here" as a link. The same screen comes up when using sign out from hotmail.
If you use Windows Live Full it may come up and say its is taking too long and you can swap to Live Classic.
Either way, strange things happen. Like you can't delete mail. It just refreshes the screen with the same list still there. You cannot update your profile. There are too many things to list that you can't do. But the trouble is that it is not consistent.
When using FF2, all you get is a screen of text ( HTML code
and that is it. ( Apparently on some Firefox forums, it is driving some people nuts with them citing
it is a compatibility issue with IE7 and Microsoft coding ).
Experimenting some more, I found that instead of shutting down ZASS all you have to do is turn off Cookie Control and Hotmail works perfectly - no "Object" notice (IE7) or screen full of text (FF2).
Testing showed that no amount of allowed setting, no restrictions or permissions within ZASS for live.com, hotmail.com, mail.live.com, msn.com, ps2.zonelabs.com, livehotmail.ninemsn.com.au helped (I allowed every site that came up while doing Hotmail testing after deleting every cookie and history item to be sure of a fresh start)
ZoneAlarm Reset did not fix the problem (3 times) and uninstalling / re-installing ZASS did not fix it either (2 times).
Last set of tests shows IE7 only with the "Object Moved to Here" issue (everything else working at the moment and FF2 not working at all for Hotmail.
I have opened 4 Hotmail accounts now testing each one - with the same result.
I guess the ultimate question is " Why isn't ZASS letting specific sites
with absolutely no restrictions on their cookies pass through the filter. Yet, when Cookie Control is turned off the same sites (along with every other site in the world) works perfectly. Not the ideal fix or solution.
Can't remember when this started to happen, but suspect it is when I upgraded to ZASS 7.0 ....
Has anyone else had this problem or even something similar ?
ZoneAlarm Security Suite version:7.0.462.000
Anti-virus engine version:3
Anti-virus SDK version:22.214.171.124
Anti-virus signature DAT file version:944376853
Anti-spyware engine version:126.96.36.199
Anti-spyware signature DAT file version:01.200802.3305
Windows XP Home Edition
ZoneAlarm Internet Security Suite
Message Edited by Dannyf on 02-10-2008 05:37 PM
Message Edited by Dannyf on 02-10-2008 06:40 PM