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Thread: Can't get auto Email reply from 2 sites

  1. #1
    geneman Guest

    Default Can't get auto Email reply from 2 sites

    I now have ZASS7 installed.

    On two company sites where I filled out on-screen forms to get answers to problems, and where they promised an auto Email response that would say "got it, working on it", it did not happen (nor was there a subsequent reply to my problem).
    Is there any setting in ZA that would be causing that problem?
    Other mail seems to be coming through with no problem.

    Thanks for your help.

    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004

    Default Re: Can't get auto Email reply from 2 sites

    Hi!not sure ZASS can do that... but just try to fill in the forms with ZA privacy control completely turned OFF (cookies control, adblocking, mobile control) and see if this makes any difference. This is the only thing that could somehow block webpages...If it works than I would suggest you read a guide on how to use Privacy control. Here: it does not work try the same with ZASS turned OFF.If it works with ZASS turned OFF then your ZA settings may be corrupted and yo may need to reset them.If it does not work even with ZASS turned OFF then is not ZASS.To reset the ZA settings do the following:1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after rebootThe above only works if you have the latest version installed. If you don't have the lastest version installed please update to it (clean install)Cheers,Fax

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